Customer Service Representative (CSR)


  • Pasay, Philippines
    Two E-com Center, Harbor Drive, Pasay, Metro Manila, Philippines, Pasay, Metro Manila, Philippines
    Metro Manila
  • Full time
Posted a month ago and deadline of application is on 6 Jan
Recruiter was hiring an hour ago

Customer Service Representative (CSR)


Job Description

This role will be responsible for the full-time functionality and business contact for client customer service and operational contact. The role will also be expected to manage and handle customer enquires related to bill management, disputes, payments, credit and general information.


1. Customer Service

  • Inbound and outbound calls with both client and client customer base
  • Product knowledge and commercial understanding
  • Dispute resolution and investigation skills
  • Billing, transfers and payments enquiries
  • Compliance with the privacy act and regulatory codes and guidelines
  • Credit management and collection

2. Administrative duties

  • Email inbox management
  • Customer account activation
  • Processing of customer payments
  • Adhoc administrative tasks

3. Operational duties

  • Task and exception management
  • Issue identification
  • Reporting

Minimum Qualifications

  • Graduate of any Associate or Bachelor's degree
  • With experience as customer service representative for solid 1 year -- required
  • Willing to work in Mall of Asia site for predominantly day-mid shift

Jobs Summary

Job level
Associate / Supervisor
Job category
Customer Service
Educational requirement
Bachelor's degree graduate
Recruiter response to application
Office Address
Two E-com Center, Harbor Drive, Pasay, Metro Manila, Philippines
Outsourcing / Offshoring
1 opening

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About Microsourcing

MicroSourcing is one of the leading offshoring and outsourcing solutions provider in the Philippines. Voted Best Non-voice Company of the Year in 2014, we are not your average BPO. We cater to foreign companies who operate in a wide variety of industries from all over the world. Therefore, you have the opportunity to do what you love and grow your career Our offices are located in Eastwood City, Mall of Asia Complex, Bonifacio Global City, Ortigas Center and Cebu IT Park, all easily accessible no matter where you live. Join our growing family and be part of an international and collaborative working environment. WHY JOIN US? MicroSourcing offers diversity in career options. We welcome individuality in self-expression without losing the value for team involvement. We are a fresh look at the BPO & KPO industry. Come experience the MicroSourcing life and be part of our growing family. We are a fast growing company but we have always been able to keep the fun, young and intimate atmosphere from the time we started. We strongly believe in transparency and honesty and we always make sure to represent the interests of our employees as much as we represent the interests of our clients.