Customer Service Representative

Microsourcing

  • Quezon City, Philippines
    1880 Avenue Building, Quezon City, National Capital Region, Philippines
    Quezon City
    National Capital Region
    Philippines
  • Full time
Posted a month ago and deadline of application is on 3 Jan
Recruiter was hiring 7 hours ago

Customer Service Representative

Microsourcing

Job Description

  • Quickly respond to phone calls and customer inquiries
  • Update records in a timely and accurate manner based on incoming reports
  • Coordinate with field personnel to achieve efficient and expected outcomes
  • Maintain up to date knowledge of systems and procedures
  • React to alerts from security systems and take necessary actions to notify authorities and customers as appropriate
  • General office administration like email processing, filing, faxing, and scanning
  • Any other duties that may be assigned

Minimum Qualifications

  • Bachelor's degree holder of any course; preferably nursing graduate
  • Wiling to undertake rotating 12-hour shift work (3 days on, 3 days off) including day shift, night shift, weekends and holidays
  • Excellent communication skills

Jobs Summary

Job level
Associate / Supervisor
Job category
Customer Service
Educational requirement
Bachelor's degree graduate
Office Address
1880 Avenue Building
Industry
Outsourcing / Offshoring
Vacancy
2 openings
Website
http://www.microsourcing.com/

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About Microsourcing

MicroSourcing is one of the leading offshoring and outsourcing solutions provider in the Philippines. Voted Best Non-voice Company of the Year in 2014, we are not your average BPO. We cater to foreign companies who operate in a wide variety of industries from all over the world. Therefore, you have the opportunity to do what you love and grow your career Our offices are located in Eastwood City, Mall of Asia Complex, Bonifacio Global City, Ortigas Center and Cebu IT Park, all easily accessible no matter where you live. Join our growing family and be part of an international and collaborative working environment. WHY JOIN US? MicroSourcing offers diversity in career options. We welcome individuality in self-expression without losing the value for team involvement. We are a fresh look at the BPO & KPO industry. Come experience the MicroSourcing life and be part of our growing family. We are a fast growing company but we have always been able to keep the fun, young and intimate atmosphere from the time we started. We strongly believe in transparency and honesty and we always make sure to represent the interests of our employees as much as we represent the interests of our clients.
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