Technical Support Specialist | Quezon City
MicroSourcing
- Quezon City, Philippines6th, 1880 Avenue Building, Quezon City, National Capital Region, PhilippinesQuezon CityNational Capital RegionPhilippinesPhilippines
- Full timeFULL_TIME
Expired 4 years ago
2019-12-14T16:00:00+00:00Job closed.
Job Description
- Interact daily with Company's end users, including IT teams, and 3rd party vendors.
- Apply knowledge of Company's applications to effectively interpret and resolve client support issues.
- Maintain an understanding of the Company's products and services.
- Maintain a comprehensive understanding and support the back end of Company's applications suite, specifically the NA/EMEA versions of Spectra, Prisma and Lumina applications as well as providing support related to API and FTP issues.
- Work closely with L2 Support and the Development team out of our Pune (India) office towards a resolution prior to the start of our client’s business day in North America and UK.
- Comply with internal and external SLAs and strive to meet and exceed established support metrics.
- Manage and monitor escalated system issues.
- Flexibility to work on various shifts as needed to support our clients globally.
- Understand how clients consume and use company data, and work with internal teams to anticipate and execute on our clients’ unique needs
- Collaborate with internal teams to complete client-related projects
- Gather and prioritize Key Performance Indicators and report to upper management
Minimum Qualifications
- 2+ years of experience IT/Application Support role
- Minimum BA/BS in Information Technology or related field
- Familiar with Windows and MAC OS as well as Citrix.
- Have a general understanding and experience working with Microsoft Server and Desktop operating systems.
- Basic knowledge of Microsoft SQL Server 2012/2014/2016 and/or Oracle (including scripting and querying)
- Strong customer service focus
- Excellent attention to detail demonstrated ability to troubleshoot, problem-solve and manage expectations
- Logical thinker with proven research and analytical skills
- Efficient multi-tasking and prioritization abilities in a fast-paced environment
- Two (2) Full-Time Positions Available
Jobs Summary
- Job Level
- Associate / Supervisor
- Job Category
- IT and Software
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Once in a while
- Office Address
- 1880 Avenue Building
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About MicroSourcing
MicroSourcing is one of the leading offshoring and outsourcing solutions provider in the Philippines. Voted Best Non-voice Company of the Year in 2014, we are not your average BPO. We cater to foreign companies who operate in a wide variety of industries from all over the world. Therefore, you have the opportunity to do what you love and grow your career
Our offices are located in Eastwood City, Mall of Asia Complex, Bonifacio Global City, Ortigas Center and Cebu IT Park, all easily accessible no matter where you live. Join our growing family and be part of an international and collaborative working environment.
WHY JOIN US?
MicroSourcing offers diversity in career options. We welcome individuality in self-expression without losing the value for team involvement. We are a fresh look at the BPO & KPO industry. Come experience the MicroSourcing life and be part of our growing family.
We are a fast growing company but we have always been able to keep the fun, young and intimate atmosphere from the time we started. We strongly believe in transparency and honesty and we always make sure to represent the interests of our employees as much as we represent the interests of our clients.