Email Support Representative | 8475 | MOA


  • Pasay, Philippines
    Two E-com Center, Harbor Drive, Bandar Raya Pasay, Metro Manila, Philippines, Pasay, Metro Manila, Philippines
    Metro Manila
  • Full time
Posted a month ago and deadline of application is on 16 Dec
Recruiter was hiring 6 minutes ago

Email Support Representative | 8475 | MOA


Job Description


  • Review and address concerns through e-mail ticketing following the quality standards.
  • Follow up to various inquiries via e-mail.
  • Escalate concerns to their Teams Leaders for cases outside the normal flow of the process.
  • Research needed information using accessible solutions.
  • Make sure to meet the required target/metrics stipulated in the acknowledged Individual Perfomance Objectives.
  • Call customers for complex issu/s or those that are taking multiple back forth tickets to correct and fully address the issue.
  • Any tickets that would warrant a callback per the required workflow

Minimum Qualifications

MicroSourcing is looking for an Email Support Representative who will be part of a gaming account who composed a team of internationally acclaimed artists, coders, game designers, educators, and online safety experts. Together they created a cutting-edge interactive entertainment for kids and their families.


  • Candidates should have good concentration and attention to even the smallest details.
  • Graduate of any 4-year course.
  • Should be able to handle repetitive, methodical work.
  • At leat 1 year as an E-mail Support and taking calls.
  • Knowledge in Zendesk is a plus but not required.

Jobs Summary

Job level
Associate / Supervisor
Job category
Customer Service
Educational requirement
Bachelor's degree graduate
Recruiter response to application
Office Address
Two E-com Center, Harbor Drive, Bandar Raya Pasay, Metro Manila, Philippines
Outsourcing / Offshoring
2 openings

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About Microsourcing

MicroSourcing is one of the leading offshoring and outsourcing solutions provider in the Philippines. Voted Best Non-voice Company of the Year in 2014, we are not your average BPO. We cater to foreign companies who operate in a wide variety of industries from all over the world. Therefore, you have the opportunity to do what you love and grow your career Our offices are located in Eastwood City, Mall of Asia Complex, Bonifacio Global City, Ortigas Center and Cebu IT Park, all easily accessible no matter where you live. Join our growing family and be part of an international and collaborative working environment. WHY JOIN US? MicroSourcing offers diversity in career options. We welcome individuality in self-expression without losing the value for team involvement. We are a fresh look at the BPO & KPO industry. Come experience the MicroSourcing life and be part of our growing family. We are a fast growing company but we have always been able to keep the fun, young and intimate atmosphere from the time we started. We strongly believe in transparency and honesty and we always make sure to represent the interests of our employees as much as we represent the interests of our clients.