Email Support Representative | 8475 | MOA
MicroSourcing
- Pasay, PhilippinesTwo E-com Center, Harbor Drive, Bandar Raya Pasay, Metro Manila, Philippines, Pasay, Metro Manila, PhilippinesPasayMetro ManilaPhilippinesPhilippines
- Full timeFULL_TIME
Expired 4 years ago
2019-12-16T16:00:00+00:00Job closed.
Job Description
Responsibilities:
- Review and address concerns through e-mail ticketing following the quality standards.
- Follow up to various inquiries via e-mail.
- Escalate concerns to their Teams Leaders for cases outside the normal flow of the process.
- Research needed information using accessible solutions.
- Make sure to meet the required target/metrics stipulated in the acknowledged Individual Perfomance Objectives.
- Call customers for complex issu/s or those that are taking multiple back forth tickets to correct and fully address the issue.
- Any tickets that would warrant a callback per the required workflow
Minimum Qualifications
MicroSourcing is looking for an Email Support Representative who will be part of a gaming account who composed a team of internationally acclaimed artists, coders, game designers, educators, and online safety experts. Together they created a cutting-edge interactive entertainment for kids and their families.
Qualifications:
- Candidates should have good concentration and attention to even the smallest details.
- Graduate of any 4-year course.
- Should be able to handle repetitive, methodical work.
- At leat 1 year as an E-mail Support and taking calls.
- Knowledge in Zendesk is a plus but not required.
Jobs Summary
- Job Level
- Associate / Supervisor
- Job Category
- Customer Service
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Sometimes
- Office Address
- Two E-com Center, Harbor Drive, Bandar Raya Pasay, Metro Manila, Philippines
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About MicroSourcing
MicroSourcing is one of the leading offshoring and outsourcing solutions provider in the Philippines. Voted Best Non-voice Company of the Year in 2014, we are not your average BPO. We cater to foreign companies who operate in a wide variety of industries from all over the world. Therefore, you have the opportunity to do what you love and grow your career
Our offices are located in Eastwood City, Mall of Asia Complex, Bonifacio Global City, Ortigas Center and Cebu IT Park, all easily accessible no matter where you live. Join our growing family and be part of an international and collaborative working environment.
WHY JOIN US?
MicroSourcing offers diversity in career options. We welcome individuality in self-expression without losing the value for team involvement. We are a fresh look at the BPO & KPO industry. Come experience the MicroSourcing life and be part of our growing family.
We are a fast growing company but we have always been able to keep the fun, young and intimate atmosphere from the time we started. We strongly believe in transparency and honesty and we always make sure to represent the interests of our employees as much as we represent the interests of our clients.