Hotel Reservation Assistant | Dayshift  

We are looking for Hotel Reservations Agent who will work for one of Australia's largest apartment accommodation providers. They currently incorporate a portfolio of 43 Australian properties across five states that offer a unique blend of stylish city hotels in central, sought after locations, and relaxed, resort style properties in some of Australia’s most picturesque tourist destinations.

Responsibilities:

• Handles reservations calls (new booking, existing booking, enquiries, etc.) ensuring utilization of and adherence to the Quality guidelines as required by Clients.
• Ensure all guests are aware of operational policies – credit card, cancellations, car parking and check in/check out times, etc.
• Vigilant yield management - sell within rate ranges and ensure the highest rate achievable is sold. Sell peak rates at every available opportunity. Sell from the highest room category down on every enquiry.
• Be aware of Yield Dates & advise Revenue Team of any periods that could be identified as yield events or opportunities.
• Focus on the conversion of booking enquiries to achieve occupancy and average rate budgetary targets.
• Ensure that communication with customers, employees and others is honest, open and professional
• Communication with Hotel Managers and Head Office departments on a regular basis as appropriate.

• At least 1 year of call center experience in hospitality/ reservations industry is preferred
• Good English communication skills (spoken and written)
• Good computer competency
• Willing to work during weekends, holidays, and shifting schedules.