MicroSourcing
MicroSourcing

Help Desk Officer (CRM) | AU Client | Eastwood  

MicroSourcing

 
  • Quezon City, Philippines
    1880 Avenue Building, Quezon City, National Capital Region, Philippines
    Quezon City
    National Capital Region
    Philippines
    Philippines
  • Full timeFULL_TIME

Expired 4 years ago

2019-11-10T16:00:00+00:00
Job closed.

Job Description

MicroSourcing Philippines is looking for Helpdesk Officer for Australia's leading aggregator!

Work for a client that has years of industry experience in all aspects of mortgage broking, working with a wide variety of lenders and in aggregation.

Responsibilities:

  • Responding to broker queries regarding the CRM system and Apply Online via tickets raised into the CRM Helpdesk main queue.
  • Attending to real time chat-based queries about Mercury and Apply online.
  • Assisting requestors on how to use the client's internal CRM system and Apply Online.
  • Escalating Apply Online Incidents to third party NextGen.
  • Ensuring accuracy of the company wiki articles by making or suggesting changes.

Minimum Qualifications

  • 2+ years in similar application / CRM support role
  • Ability to multi-task
  • Exceptional Customer Service focus
  • Quick learner
  • Works well under pressure
  • Gains satisfaction from helping others

Job ID: 8476

Jobs Summary

Job Level
Entry Level / Junior, Apprentice
Job Category
IT and Software
Educational Requirement
Bachelor's degree graduate
0
Office Address
1880 Avenue Building
Industry
Outsourcing / Offshoring
Vacancy
3 openings
Website
https://www.microsourcing.com/

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About MicroSourcing

MicroSourcing is one of the leading offshoring and outsourcing solutions provider in the Philippines. Voted Best Non-voice Company of the Year in 2014, we are not your average BPO. We cater to foreign companies who operate in a wide variety of industries from all over the world. Therefore, you have the opportunity to do what you love and grow your career Our offices are located in Eastwood City, Mall of Asia Complex, Bonifacio Global City, Ortigas Center and Cebu IT Park, all easily accessible no matter where you live. Join our growing family and be part of an international and collaborative working environment. WHY JOIN US? MicroSourcing offers diversity in career options. We welcome individuality in self-expression without losing the value for team involvement. We are a fresh look at the BPO & KPO industry. Come experience the MicroSourcing life and be part of our growing family. We are a fast growing company but we have always been able to keep the fun, young and intimate atmosphere from the time we started. We strongly believe in transparency and honesty and we always make sure to represent the interests of our employees as much as we represent the interests of our clients.

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