Technical Engineer


  • Quezon City, Philippines
    1880 Avenue Building, Quezon City, National Capital Region, Philippines
    Quezon City
    National Capital Region
  • Full time
Posted 2 months ago and deadline of application is on 29 Dec
Recruiter was hiring 41 minutes ago

Technical Engineer


Job Description

Technical Engineer will be responsible for all aspects of the deployment of the Updates starting from the update request, through test system deployment, issue management, customer training, system qualification, production deployment and finishing upon successful completion of the update. Managing the technical execution of projects and operates in coordination with the Updates Project Manager to successfully execute project activities.

  • Execute deployment of Software Updates to customer sites, maintaining quality standards, operational goals and delivering value.
  • Lead and Execute Software Updates for Medium to Large Sites/Site with High Complexity
  • Resolve Technical problems and Provide technical support to the customer during the update project and go-live process
  • Actively participate in project management lifecycle to achieve and exceed Objectives of business.
  • Create a world-class customer experience while delivering on Updates through active communications with customers.
  • Provide Customer Training on Change Healthcare solutions as needed
  • Document management to ensure all information relevant to the deployment is captured through existing tools.
  • Subject Matter Expert for Software Updates; product, processes, tools, related to deployment of Cardiology Software.
  • Contribute to continually improve the Updates Project Process and a standardized model for planning and executing Updates.
  • Coordinate with R&D and Product Management on software deployment strategies, tools, and process enhancements
  • Create and share knowledge within the Updates team and within the Support department
  • Mentoring and Training of Change Healthcare Personnel
  • Support management with strategic initiatives

Minimum Qualifications

•Bachelor’s Degree in Computer Science; Computer Technology Diploma or equivalent or related experience.

•MCSE, A+ and or Security+ Certification an asset

•Minimum 3 - 5 years’ experience with Cardiology CVIS/PACS products

•+2 years’ experience in System Design, Setup and/or Administration of a Windows based network is an asset.

•+4 years’ experience in a technical support environment is considered an asset.

•Advanced level of Technical Support and troubleshooting on Hardware, Software and Netw

•Strong understanding of enterprise system administration, technology background with maintenance, troubleshooting, and support of mission-critical hardware and software systems.

•Knowledge of Windows servers, databases, networking and enterprise-class information systems. Knowledge of clinical workflow will be a definite asset.

Jobs Summary

Job level
Associate / Supervisor
Job category
IT and Software
Educational requirement
Bachelor's degree graduate
Recruiter response to application
Office Address
1880 Avenue Building
Outsourcing / Offshoring
1 opening

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About MicroSourcing

MicroSourcing is one of the leading offshoring and outsourcing solutions provider in the Philippines. Voted Best Non-voice Company of the Year in 2014, we are not your average BPO. We cater to foreign companies who operate in a wide variety of industries from all over the world. Therefore, you have the opportunity to do what you love and grow your career Our offices are located in Eastwood City, Mall of Asia Complex, Bonifacio Global City, Ortigas Center and Cebu IT Park, all easily accessible no matter where you live. Join our growing family and be part of an international and collaborative working environment. WHY JOIN US? MicroSourcing offers diversity in career options. We welcome individuality in self-expression without losing the value for team involvement. We are a fresh look at the BPO & KPO industry. Come experience the MicroSourcing life and be part of our growing family. We are a fast growing company but we have always been able to keep the fun, young and intimate atmosphere from the time we started. We strongly believe in transparency and honesty and we always make sure to represent the interests of our employees as much as we represent the interests of our clients.
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