L3 System Administrator (Windows & Linux)
MicroSourcing
- Quezon City, Philippines6F, 1880 Avenue Building, Quezon City, National Capital Region, PhilippinesQuezon CityNational Capital RegionPhilippinesPhilippines
- Full timeFULL_TIME
Job closed.
Job Description
We are looking for Level 3 System Administrators to join our Network Operations Centre (NOC) team, assisting with customer support and back-office administration. These positions are a combination of customer service, hands-on management of servers and infrastructure, and back-office tasks such as monitoring and knowledge management.
- Answer customer support enquiries via chat, email and telephone;
- Monitoring of core network infrastructure (routers, switches and interdatacentre fibre links) to ensure sufficient capacity and operational status;
- Monitoring for denial of service attacks, working with our security partners and informing customers;
- Monitoring the integrity and efficacy of customer backups;
- Triage customer enquiries in order of importance and priority;
- Knowledge management, including the maintenance of network and asset databases, datacentre management systems and IP management systems.
- Liaising with carrier partners, peers’ NOCs, etc, to debug issues.
- Liaising with datacentre partners to create trouble tickets, remote hands requests and access requests.
- Performing ad-hoc maintenance tasks on customers’ services, including performing updates, configuring backups, installing software (eg LAMP).
- Managing internal Isystems (eg our applications and databases, ElasticSearch clusters, VMWare virtualisation, public operating system mirrors)
- Other ad-hoc tasks as directed by Management.
Minimum Qualifications
- Must have at least 3 years of experience managing both Windows Server and Linux.
- Linux administration - Practical experience, within the last 3 years, working with CentOS, Ubuntu, Debian and other
- Configuring common software, ie Apache, Nginx, MySQL, PHP, cPanel/WHM, ElasticSearch
- Windows Server administration (Practical experience, within the last 3 years, working with Windows Server 2008, 2012, 2016 and 2019 operating systems.)
- Virtualization (For both VMWare ESXi and Microsoft Hyper-V)
- Basic knowledge of server hardware and remote management protocols, such as Supermicro IPMI, Dell iDRAC or HP iLO.
- Excellent written and verbal communication skills for communication with customers via telephone, chat and tickets.
- Knowledge of hardware components and their function – CPU, RAM, SSD/HDDs, etc.
Jobs Summary
- Job Level
- Associate / Supervisor
- Job Category
- IT and Software
- Educational Requirement
- Completed vocational course
- Recruiter response to application
- Always
- Office Address
- 1880 Avenue Building
About MicroSourcing
MicroSourcing is one of the leading offshoring and outsourcing solutions provider in the Philippines. Voted Best Non-voice Company of the Year in 2014, we are not your average BPO. We cater to foreign companies who operate in a wide variety of industries from all over the world. Therefore, you have the opportunity to do what you love and grow your career
Our offices are located in Eastwood City, Mall of Asia Complex, Bonifacio Global City, Ortigas Center and Cebu IT Park, all easily accessible no matter where you live. Join our growing family and be part of an international and collaborative working environment.
WHY JOIN US?
MicroSourcing offers diversity in career options. We welcome individuality in self-expression without losing the value for team involvement. We are a fresh look at the BPO & KPO industry. Come experience the MicroSourcing life and be part of our growing family.
We are a fast growing company but we have always been able to keep the fun, young and intimate atmosphere from the time we started. We strongly believe in transparency and honesty and we always make sure to represent the interests of our employees as much as we represent the interests of our clients.