Team Lead | Payment Processing Account
MicroSourcing
- Quezon City, Philippines6F, 1880 Avenue Building, Quezon City, National Capital Region, PhilippinesQuezon CityNational Capital RegionPhilippinesPhilippines
- Full timeFULL_TIME
Job closed.
Job Description
We are looking for a Team Leader to work for one of North America’s leading payment processors. Our client is the customer’s single point of contact for VISA, MasterCard, American Express, INTERAC Direct Payment, and all Point of Sale solutions.
What's in it for you?
- Php 25K signing bonus
- Avoid metro's traffic by working at night
- Enjoy a fixed weekends off schedule
Responsibilities:
- Leads the team in resolving customer concerns and queries according to defined guidelines, processes and metrics
- Conducts and provides real time and/or scheduled coaching and/or developmental sessions to improve service deliveries to customers, enhance team engagement and performance
- Assisting with the development of policies, processes and reports relating to team performance
- Performance management, including issuance of corrective action and due dismissal of underperforming staff in line with the company policies
- Completing daily/weekly/monthly reports outlining individual and/or team performance such as, but not limited to: attendance, QA and productivity reports
- Tracking and reporting the team’s needs which may include but are not limited to: IT needs, payroll and HR
- Ensuring that members of the team are adhering to company policies such as but not limited to: process guidelines, schedule adherence, attendance policies, etc
- Communicating updates to the members of the team following effective change communication
- Responding to emails, skype messages and other means of communication, in a timely manner
Minimum Qualifications
- Must be amenable to work in Eastwood City on a night shift/shifting schedule
- Must have a good decision making and reporting skills
- Should have a strong leadership skills
- Amenable for a project based employment (1 year)
Jobs Summary
- Job Level
- Associate / Supervisor
- Job Category
- Customer Service
- Educational Requirement
- Completed vocational course
- Office Address
- 1880 Avenue Building
About MicroSourcing
MicroSourcing is one of the leading offshoring and outsourcing solutions provider in the Philippines. Voted Best Non-voice Company of the Year in 2014, we are not your average BPO. We cater to foreign companies who operate in a wide variety of industries from all over the world. Therefore, you have the opportunity to do what you love and grow your career
Our offices are located in Eastwood City, Mall of Asia Complex, Bonifacio Global City, Ortigas Center and Cebu IT Park, all easily accessible no matter where you live. Join our growing family and be part of an international and collaborative working environment.
WHY JOIN US?
MicroSourcing offers diversity in career options. We welcome individuality in self-expression without losing the value for team involvement. We are a fresh look at the BPO & KPO industry. Come experience the MicroSourcing life and be part of our growing family.
We are a fast growing company but we have always been able to keep the fun, young and intimate atmosphere from the time we started. We strongly believe in transparency and honesty and we always make sure to represent the interests of our employees as much as we represent the interests of our clients.