Customer Service Booking Consultant | Eastwood | 8392
MicroSourcing
- Quezon City, Philippines6th floor, 1880 Avenue Building, Quezon City, National Capital Region, PhilippinesQuezon CityNational Capital RegionPhilippinesPhilippines
- Full timeFULL_TIME
Expired 5 years ago
2019-10-09T16:00:00+00:00Job closed.
Job Description
- Manage large amounts of incoming calls, live chat and emails
- Generate sales leads and collect the payment from the customer.
- Handle post sales cases and complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
- Identify and assess customers’ needs to achieve satisfaction
- Follow communication procedures, guidelines and policies
Minimum Qualifications
- Must have atleast 1-3 years call center experience
- Excellent written and verbal English skills
- Good computer skills in spreadsheets and word processing
- Highly organized with a keen attention to detail
- Ability to prioritize and handle multiple assignments at any given time while maintaining a commitment to deadlines
- Strong motivation and ability to take initiative with little direction
- Experience in back end processes such as data entry, data upload will be an advantage
- Willing to work on a shifting, graveyard/midshift schedule
Jobs Summary
- Job Level
- Associate / Supervisor
- Job Category
- Customer Service
- Educational Requirement
- Completed vocational course
- Recruiter response to application
- Always
- Office Address
- 1880 Avenue Building
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About MicroSourcing
MicroSourcing is one of the leading offshoring and outsourcing solutions provider in the Philippines. Voted Best Non-voice Company of the Year in 2014, we are not your average BPO. We cater to foreign companies who operate in a wide variety of industries from all over the world. Therefore, you have the opportunity to do what you love and grow your career
Our offices are located in Eastwood City, Mall of Asia Complex, Bonifacio Global City, Ortigas Center and Cebu IT Park, all easily accessible no matter where you live. Join our growing family and be part of an international and collaborative working environment.
WHY JOIN US?
MicroSourcing offers diversity in career options. We welcome individuality in self-expression without losing the value for team involvement. We are a fresh look at the BPO & KPO industry. Come experience the MicroSourcing life and be part of our growing family.
We are a fast growing company but we have always been able to keep the fun, young and intimate atmosphere from the time we started. We strongly believe in transparency and honesty and we always make sure to represent the interests of our employees as much as we represent the interests of our clients.