Customer Service Representative | 8364  

The role has two functions:

• Dispatching of Service Technicians to repair ATM faults,
• Confirmation that all Security Guards have arrived on time at the required location.

Day to day duties include:

• Monitoring of electronic dispatch system and emails
• Answering of telephones
• Telephone dispatch to a network of Service Technicians
• Coordination of multiple parties to service ATMs at a mutually agreed time
• Follow-up of all outstanding or overdue service requests
• Escalation of issues to relevant Managers
• Reporting of all service outcomes into the electronic dispatch systems
• Monitoring of electronic roster system and Emails
• Answering of telephones
• Identification of Security Guards which have not “signed-on” for their shift.
• Escalation of non-attendance to the relevant Manager
• Documenting of all incidents and issues into electronic register.

• Very good level of computer literacy,
• Very good level of verbal and written English,
• Problem and Negotiation skills
• High attention to details.
• Call Center Experience is a must
• Bachelor’s degree preferred but not required
• Experience with Australian account is a must.
• Highly organized with strong attention to details
• Excellent time management skills and ability to prioritize work efficiently
• Experience in in problem solving, decision making, and conflict resolution
• Ability to work independently and as part of a team
• Clear and articulate verbal and written English communication skills
• Efficient multitasking and prioritization abilities in a fast-paced environment
• Strong Customer Service focus
• Willing to work on a semi permanent schedule