Australian Insurance Team Leader

Microsourcing

  • Quezon City, Philippines
    6/F, 1880 Avenue Building, Quezon City, National Capital Region, Philippines
    Quezon City
    National Capital Region
    Philippines
  • Full time
Posted a month ago and deadline of application is on 14 Oct
Recruiter was hiring a day ago

Australian Insurance Team Leader

Microsourcing

Job Description

  • Process Mapping, documentation
  • Procedure / Knowledge writing
  • Creation of training materials
  • Training the staff
  • People Management
  • Manage individual performance, determine the root cause of underperformance and ensure corrective action
  • Manage and report statistics to clients
  • Regular conference calls with clients
  • Ensure awareness amongst all staff of the business of the common goals
  • Assist with recruitment including interviews
  • Driving a team to ensure high performance, exceeding KPIs
  • Lead recruitment activities including interviewing

Minimum Qualifications

  • Degree Qualified
  • Qualification in Lean Six Sigma
  • +3 years experience as a Team Leader handling non-life Australian insurance
  • Experience in Financial Services (Insurance) / Professional Services preferable with exposure to customer and staff processes and procedures
  • Experience in Australian Financial Services – Banks, Insurance highly desired
  • Experience in Offshoring/Outsourcing company
  • Experience in a start-up is desired

Jobs Summary

Job level
Associate / Supervisor
Job category
Customer Service
Educational requirement
Bachelor's degree graduate
Office Address
1880 Avenue Building
Industry
Outsourcing / Offshoring
Vacancy
1 opening
Website
http://www.microsourcing.com/

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About Microsourcing

MicroSourcing is one of the leading offshoring and outsourcing solutions provider in the Philippines. Voted Best Non-voice Company of the Year in 2014, we are not your average BPO. We cater to foreign companies who operate in a wide variety of industries from all over the world. Therefore, you have the opportunity to do what you love and grow your career Our offices are located in Eastwood City, Mall of Asia Complex, Bonifacio Global City, Ortigas Center and Cebu IT Park, all easily accessible no matter where you live. Join our growing family and be part of an international and collaborative working environment. WHY JOIN US? MicroSourcing offers diversity in career options. We welcome individuality in self-expression without losing the value for team involvement. We are a fresh look at the BPO & KPO industry. Come experience the MicroSourcing life and be part of our growing family. We are a fast growing company but we have always been able to keep the fun, young and intimate atmosphere from the time we started. We strongly believe in transparency and honesty and we always make sure to represent the interests of our employees as much as we represent the interests of our clients.
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