Team Lead - Healthcare


  • Pasig, Philippines
    Robinsons Cyberscape Beta, Ruby Road, San Antonio, Pasig, Metro Manila, Philippines, Pasig, Kalakhang Maynila, Philippines
    Kalakhang Maynila
  • Full time
Posted a month ago and deadline of application is on 2 Nov
Recruiter was hiring 2 hours ago

Team Lead - Healthcare


Job Description

Credentialing Verification Team Lead will supervise the Credentialing Verifications Coordinators on the US day shift. You will serve as a subject matter expert and work directly with the Credentialing Verifications team to ensure the highest quality standards in credentialing are met for Silversheet’s CVO customers. You will also track, monitor, and maintain KPIs for the CVO US day shift

  • Training
    • Train new team members on all applicable credentialing verifications tasks. Continuous training of current team members on new credentialing topics or special projects as needed.
  • Coach Team Members
    • Identify individual team member quality or productivity issues and work with individual one on one
  • Track and maintain KPIs
    • Track and report on all team members weekly and monthly productivity metrics.
  • Reporting
    • Provide weekly reporting to Credentialing Verification Manager on individual team member productivity, types of tasks completed, appointments completed by customer and appointments completed by management company. Other reports as requested by manager.
  • Productivity
    • Team Productivity
  • Ensure team meets Silversheet productivity standards
    • Individual Productivity
  • Complete CVO appointments, including but not limited to:
    • Sending & receiving provider application
    • Collecting credential documents, hospital affiliations, & peer references
    • Sending approval documents to Account Manager or customer
  • Other verifications as assigned

Minimum Qualifications

  • Prior experience on a US-based healthcare account
  • 3-4 years of supervisory experience
  • Excellent English skills
  • Ability to speak and write in English
  • Strong data entry and analytical skills: Ability to identify source material and verify accuracy and completeness of details
  • Must be detail-oriented and organized, meeting deadlines
  • Must be able to learn and adjust quickly in a fast-paced environment
  • Must be able to manage multiple projects simultaneously
  • Team-oriented with strong interpersonal and communication skills
  • Familiarity with credentialing verification not required, but preferred
  • Ability to work on a Nightshift schedule

Jobs Summary

Job level
Associate / Supervisor
Job category
Health and Medical
Educational requirement
Bachelor's degree graduate
Recruiter response to application
Once in a while 
Office Address
Robinsons Cyberscape Beta, Ruby Road, San Antonio, Pasig, Metro Manila, Philippines
Outsourcing / Offshoring
1 opening

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About Microsourcing

MicroSourcing is one of the leading offshoring and outsourcing solutions provider in the Philippines. Voted Best Non-voice Company of the Year in 2014, we are not your average BPO. We cater to foreign companies who operate in a wide variety of industries from all over the world. Therefore, you have the opportunity to do what you love and grow your career Our offices are located in Eastwood City, Mall of Asia Complex, Bonifacio Global City, Ortigas Center and Cebu IT Park, all easily accessible no matter where you live. Join our growing family and be part of an international and collaborative working environment. WHY JOIN US? MicroSourcing offers diversity in career options. We welcome individuality in self-expression without losing the value for team involvement. We are a fresh look at the BPO & KPO industry. Come experience the MicroSourcing life and be part of our growing family. We are a fast growing company but we have always been able to keep the fun, young and intimate atmosphere from the time we started. We strongly believe in transparency and honesty and we always make sure to represent the interests of our employees as much as we represent the interests of our clients.
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