Customer Service Consultants | 8300


  • Quezon City, Philippines
    1880 Avenue Building, Quezon City, National Capital Region, Philippines
    Quezon City
    National Capital Region
  • Full time
Posted a month ago and deadline of application is on 18 Oct
Recruiter was hiring an hour ago

Customer Service Consultants | 8300


Job Description

  • Responding to inbound and outbound inquiries received through multiple platforms which include but not limited to incoming calls, email, chat, SMS, social media, internal departments
  • Placing phone taxi bookings using online platforms
  • End to end investigation and resolution of inquiries
  • Tracking taxi bookings and carrying out a systematic or formal inquiry to examine and establish the quality of bookings
  • Completing customer outbound campaigns as required
  • Following and completing back-office processes to ensure resolution of customer inquiries
  • Providing support to sales and technical teams as required
  • Delivering efficient, high-quality services over multiple platforms that result in excellent customer experience
  • Building customer loyalty by creating a positive customer experience
  • Delivering on performance targets

Minimum Qualifications

  • Experience in a multichannel call center (calls, emails, chat)
  • Experience in assisting customers based in Australia
  • Experience in Sales or Technical Support
  • College to University graduate
  • Sound understanding of the latest mobile apps and operating systems
  • Experience with current iPhone and Android mobile phones and troubleshooting issues with such devices

More about the client:

  • As a technology company, our client puts passengers in direct contact with licensed taxi drivers and provides a payment platform that is more transparent and fairer for all. This app is for ALL taxi operators in all major Australian cities.

Jobs Summary

Job level
Associate / Supervisor
Job category
Customer Service
Educational requirement
Bachelor's degree graduate
Recruiter response to application
Office Address
1880 Avenue Building
Outsourcing / Offshoring
1 opening

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About Microsourcing

MicroSourcing is one of the leading offshoring and outsourcing solutions provider in the Philippines. Voted Best Non-voice Company of the Year in 2014, we are not your average BPO. We cater to foreign companies who operate in a wide variety of industries from all over the world. Therefore, you have the opportunity to do what you love and grow your career Our offices are located in Eastwood City, Mall of Asia Complex, Bonifacio Global City, Ortigas Center and Cebu IT Park, all easily accessible no matter where you live. Join our growing family and be part of an international and collaborative working environment. WHY JOIN US? MicroSourcing offers diversity in career options. We welcome individuality in self-expression without losing the value for team involvement. We are a fresh look at the BPO & KPO industry. Come experience the MicroSourcing life and be part of our growing family. We are a fast growing company but we have always been able to keep the fun, young and intimate atmosphere from the time we started. We strongly believe in transparency and honesty and we always make sure to represent the interests of our employees as much as we represent the interests of our clients.