Customer Support Representative (Healthcare)
MicroSourcing
- Pasig, Philippines32nd, Robinsons Cyberscape Beta, Ruby Road, San Antonio, Pasig, Metro Manila, Philippines, Pasig, Kalakhang Maynila, PhilippinesPasigKalakhang MaynilaPhilippinesPhilippines
- Full timeFULL_TIME
Job closed.
Job Description
The Customer Support Representative will serve as the first point of contact for facility customers, healthcare providers, and their administrative office staff around the country. The Customer Support Representatives will be an integral part of providing guidance to users as they work with our platform. The position will report to a Customer Support Team Lead.
Responsibilities:
- Provide technical support for Silversheet software
- Provide credentialing status update for CVO service clients
- Support customers through the following methods:
- Online chat portal
- Phone
- Data entry and document uploading into the Silversheet software
- Other responsibilities as assigned by Manage
Minimum Qualifications
- At least a year of experience handling a healthcare account
- Excellent English skills
- Ability to speak and write in English
- Strong PC skills
- Strong data entry and analytical skills: Ability to identify source material and verify accuracy and completeness of details
- Must be detail-oriented and organized
- Must be able to learn and adjust quickly in a fast-paced environment
- Must be able to manage multiple projects simultaneously
- Team-oriented with strong interpersonal and communication skills
- Ability to work OT as per company needs
- Willing to work on a Nightshift schedule
Jobs Summary
- Job Level
- Entry Level / Junior, Apprentice
- Job Category
- Customer Service
- Educational Requirement
- Bachelor's degree graduate
- Office Address
- Robinsons Cyberscape Beta, Ruby Road, San Antonio, Pasig, Metro Manila, Philippines
About MicroSourcing
MicroSourcing is one of the leading offshoring and outsourcing solutions provider in the Philippines. Voted Best Non-voice Company of the Year in 2014, we are not your average BPO. We cater to foreign companies who operate in a wide variety of industries from all over the world. Therefore, you have the opportunity to do what you love and grow your career
Our offices are located in Eastwood City, Mall of Asia Complex, Bonifacio Global City, Ortigas Center and Cebu IT Park, all easily accessible no matter where you live. Join our growing family and be part of an international and collaborative working environment.
WHY JOIN US?
MicroSourcing offers diversity in career options. We welcome individuality in self-expression without losing the value for team involvement. We are a fresh look at the BPO & KPO industry. Come experience the MicroSourcing life and be part of our growing family.
We are a fast growing company but we have always been able to keep the fun, young and intimate atmosphere from the time we started. We strongly believe in transparency and honesty and we always make sure to represent the interests of our employees as much as we represent the interests of our clients.