Technical Writer

MicroSourcing

Pasay, Philippines
Two E-com Center, Harbor Drive, Pasay, Metro Manila, Philippines, Pasay, Metro Manila, Philippines
Pasay
Metro Manila
Philippines
Philippines
Full timeFULL_TIME

Expired 5 years ago

2019-10-06T16:00:00+00:00

Job closed.

Job Description

An Australian Technology provider is looking for an experience technical writer. Duties and responsibilities as follows:

● Documenting and reporting customer pain points observation and feeding back to QOIPR teams

● Developing QOIPR products installation/onboarding processes and procedures in conjunction with the development team

● Developing on-boarding and getting-started tools and content for customers to increase account usage and retention

● Designs and recommends processes for our clients by creating process maps.

● Develop procedure documentation that helps end-user understand the designed process

● Maintain knowledge management

● Produce high-quality documentation that meets applicable standards and is appropriate for its intended audience.

● Special projects or assignments as directed by management

Minimum Qualifications

● Candidate must possess at least a Bachelor's/College Degree in Computer Science or any technology-related field

● 3-5 years relevant experience on the role

● Strong knowledge of the JIRA, Confluence and Zendesk platforms

● Strong knowledge of OmniGraffle and Excel tools.

● Strong technical understanding of software products and solutions

● Exceptional product documentation skills

● Exceptional communications skills - both written and verbal

● Ability to deliver high quality documentation paying attention to detail

● Ability to quickly grasp complex technical concepts and make them easily understandable in text,pictures and diagrams

● Proactive delivery in marketing and releasing communications internally

● Willing to work at MOA, Pasay

Jobs Summary

Job Level: Associate / Supervisor

Job Category: IT and Software

Educational Requirement: Bachelor's degree graduate

Recruiter response to application: Sometimes

Office Address: Two E-com Center, Harbor Drive, Pasay, Metro Manila, Philippines

Industry: Outsourcing / Offshoring

Vacancy: 1 opening

Website: https://www.microsourcing.com/

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About MicroSourcing

MicroSourcing is one of the leading offshoring and outsourcing solutions provider in the Philippines. Voted Best Non-voice Company of the Year in 2014, we are not your average BPO. We cater to foreign companies who operate in a wide variety of industries from all over the world. Therefore, you have the opportunity to do what you love and grow your career Our offices are located in Eastwood City, Mall of Asia Complex, Bonifacio Global City, Ortigas Center and Cebu IT Park, all easily accessible no matter where you live. Join our growing family and be part of an international and collaborative working environment. WHY JOIN US? MicroSourcing offers diversity in career options. We welcome individuality in self-expression without losing the value for team involvement. We are a fresh look at the BPO & KPO industry. Come experience the MicroSourcing life and be part of our growing family. We are a fast growing company but we have always been able to keep the fun, young and intimate atmosphere from the time we started. We strongly believe in transparency and honesty and we always make sure to represent the interests of our employees as much as we represent the interests of our clients.

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