L2 Escalations Agent | Dayshift


  • Pasay, Philippines
    Two E-com Center, Harbor Drive, Pasay, Metro Manila, Philippines, Pasay, Metro Manila, Philippines
    Metro Manila
  • Full time
Posted a month ago and deadline of application is on 4 Oct
Recruiter was hiring 33 minutes ago

L2 Escalations Agent | Dayshift


Job Description

  • Customer service responding with a focus on customer satisfaction
  • Respond to inbound customer service inquiries in one of three main functional areas: phones, email or web chat, with a focus on customer satisfaction
  • Verify customer orders
  • Resolve returns and exchanges for customers
  • Regular correspondence with our Chinese suppliers to report any warranty issues and gain assistance to resolve warranty issues
  • Assist with other tasks assigned by supervisor

Minimum Qualifications

  • Must have at least 3 years of work experience as a Level 2 Customer Service
  • Excellent communication skills both written and verbal Englis
  • Experience in handling escalated issues
  • Ability to “Think outside of the box” and provide creative solutions
  • Organized and very keen on details
  • Can type at least 45 words per minute

Jobs Summary

Job level
Associate / Supervisor
Job category
Customer Service
Educational requirement
Bachelor's degree graduate
Office Address
Two E-com Center, Harbor Drive, Pasay, Metro Manila, Philippines
Outsourcing / Offshoring
1 opening

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About Microsourcing

MicroSourcing is one of the leading offshoring and outsourcing solutions provider in the Philippines. Voted Best Non-voice Company of the Year in 2014, we are not your average BPO. We cater to foreign companies who operate in a wide variety of industries from all over the world. Therefore, you have the opportunity to do what you love and grow your career Our offices are located in Eastwood City, Mall of Asia Complex, Bonifacio Global City, Ortigas Center and Cebu IT Park, all easily accessible no matter where you live. Join our growing family and be part of an international and collaborative working environment. WHY JOIN US? MicroSourcing offers diversity in career options. We welcome individuality in self-expression without losing the value for team involvement. We are a fresh look at the BPO & KPO industry. Come experience the MicroSourcing life and be part of our growing family. We are a fast growing company but we have always been able to keep the fun, young and intimate atmosphere from the time we started. We strongly believe in transparency and honesty and we always make sure to represent the interests of our employees as much as we represent the interests of our clients.
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