MicroSourcing
MicroSourcing

Operations Team Lead  

MicroSourcing

 
  • Pasig, Philippines
    Robinsons Cyberscape Beta, Ruby Road, San Antonio, Pasig, Metro Manila, Philippines, Pasig, Kalakhang Maynila, Philippines
    Pasig
    Kalakhang Maynila
    Philippines
    Philippines
  • Full timeFULL_TIME

Expired 5 years ago

2019-09-22T16:00:00+00:00
Job closed.

Job Description

We are hiring for an Account Manager who will be dedicated to one of our accounts. The role of the Account Manager focuses on the employee. It is the role of the Account manager to make the teamwork together, or in some cases, make the staff and the client work together to get the best results. Account Manager, together with the VP of Operations and the Operations Managers are responsible for overall account management which includes the following:

1. Staff Management – discipline, performance improvement, monitoring, coaching, retention

2. Client Management – relationship management, coordination, client retention, client satisfaction

3. Cost Management – although this is mainly a responsibility of Finance, operations should monitor resource utilization and ensure efficiency and maximizing of resources

Minimum Qualifications

  • At least 1 year of experience as a Team Leader, preferrably in a BPO setting

  • Excellent oral and written communication skills

  • Must be willing to work on holidays and on a shifting schedule

Perks and Benefits

  • Single Parent LeaveSingle Parent Leave
  • Paid HolidaysPaid Holidays
  • Medical / Health InsuranceMedical / Health Insurance
  • Paid Sick LeavePaid Sick Leave
  • Employee DiscountsEmployee Discounts
  • Performance BonusPerformance Bonus
  • Paid Bereavement/Family LeavePaid Bereavement/Family Leave
  • Life InsuranceLife Insurance
  • Paid Vacation LeavePaid Vacation Leave
  • Maternity & Paternity LeaveMaternity & Paternity Leave

Jobs Summary

Job Level
Associate / Supervisor
Job Category
Administration and Coordination
Educational Requirement
Bachelor's degree graduate
Recruiter response to application
Sometimes
Office Address
Robinsons Cyberscape Beta, Ruby Road, San Antonio, Pasig, Metro Manila, Philippines
Industry
Outsourcing / Offshoring
Vacancy
1 opening
Website
https://www.microsourcing.com/

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About MicroSourcing

MicroSourcing is one of the leading offshoring and outsourcing solutions provider in the Philippines. Voted Best Non-voice Company of the Year in 2014, we are not your average BPO. We cater to foreign companies who operate in a wide variety of industries from all over the world. Therefore, you have the opportunity to do what you love and grow your career Our offices are located in Eastwood City, Mall of Asia Complex, Bonifacio Global City, Ortigas Center and Cebu IT Park, all easily accessible no matter where you live. Join our growing family and be part of an international and collaborative working environment. WHY JOIN US? MicroSourcing offers diversity in career options. We welcome individuality in self-expression without losing the value for team involvement. We are a fresh look at the BPO & KPO industry. Come experience the MicroSourcing life and be part of our growing family. We are a fast growing company but we have always been able to keep the fun, young and intimate atmosphere from the time we started. We strongly believe in transparency and honesty and we always make sure to represent the interests of our employees as much as we represent the interests of our clients.

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