MicroSourcing
MicroSourcing

Optometrist and Optical Educator  

MicroSourcing

 
  • Pasig, Philippines
    32F, 1880 Avenue Building, Pasig, National Capital Region, Philippines
    Pasig
    National Capital Region
    Philippines
    Philippines
  • Full timeFULL_TIME

Expired 5 years ago

2019-08-19T16:00:00+00:00
Job closed.

Job Description

MicroSourcng Ortigas is currently looking for an Offshore Optometrist and Optical Educator for the largest online retailer of eyeglasses and contact lenses in North America. This account is offering an alternative method of purchasing eyewear online.

Job Description:

  • Create and provide training for complex optical concerns, for all vision ambassadors and consultants, tenured and new hires.
  • Provide support to all Vision Care and Retail staff regarding any optical related questions or concerns
  • Conduct one-on-one quality coaching sessions
  • Coordinate with the Quality team to develop guidelines and standards for optical related communications
  • Support various initiative in Vision Care related to retention programs and services
  • Follow up with customers that are new progressive and contact lens customers to ensure product and service satisfaction
  • Troubleshoot and modify order details tailored to each customer by interpreting optical prescriptions, segment height details and pupillary distance measurements
  • Provide first-class service, represent client’s brand and demonstrate getting the customer right the first time through our service promise
  • Track details of your interactions to present trends/insights from compiled information to Vision Care Management and Operations
  • You will complete special requests from Vision Care management or operations to contact or follow-up with selected group of customers to meet business needs
  • You support the product and web teams with optical knowledge that helps shape the product portfolio and web experience
  • You support the content team as needed with quotes and/or articles for blog posts and other customer-facing content
  • You will complete special projects and other duties as assigned by your Team Lead or Operations.

Minimum Qualifications

  • Valid Dispensing Optician license to practice
  • At least 5 years of previous optical and customer service experience
  • Pays strong attention to detail with excellent time management skills
  • Superior written and verbal communication skills with the ability to communicate effectively
  • Proficient knowledge in the Fairness to Contact Lens Consumers Act, Prescription Verification, FDA Complaint Handling and Potential Adverse Event Reporting Procedures
  • Maintain expertise in the latest optical industry regulations, tools, technologies and medical awareness
  • Extensive knowledge of our products which you will expertly use and tailor for each individual customer interaction
  • Strong leadership skills with the ability to coach and mentor other team members
  • You are a self-starter who Takes Action and owns every opportunity to learn, develop and grow

Perks and Benefits

  • Special Leave Benefits for WomenSpecial Leave Benefits for Women
  • Single Parent LeaveSingle Parent Leave
  • Paid HolidaysPaid Holidays
  • Medical / Health InsuranceMedical / Health Insurance
  • Paid Sick LeavePaid Sick Leave
  • Employee DiscountsEmployee Discounts
  • Paid Bereavement/Family LeavePaid Bereavement/Family Leave
  • Life InsuranceLife Insurance
  • Paid Vacation LeavePaid Vacation Leave
  • Maternity & Paternity LeaveMaternity & Paternity Leave

Jobs Summary

Job Level
Associate / Supervisor
Job Category
Health and Medical
Educational Requirement
Bachelor's degree graduate
Recruiter response to application
Always
Office Address
Robinsons Cyberscape Beta Bldg Topaz & Ruby Road, Ortigas, Pasig City
Industry
Outsourcing / Offshoring
Vacancy
1 opening
Website
https://www.microsourcing.com/

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About MicroSourcing

MicroSourcing is one of the leading offshoring and outsourcing solutions provider in the Philippines. Voted Best Non-voice Company of the Year in 2014, we are not your average BPO. We cater to foreign companies who operate in a wide variety of industries from all over the world. Therefore, you have the opportunity to do what you love and grow your career Our offices are located in Eastwood City, Mall of Asia Complex, Bonifacio Global City, Ortigas Center and Cebu IT Park, all easily accessible no matter where you live. Join our growing family and be part of an international and collaborative working environment. WHY JOIN US? MicroSourcing offers diversity in career options. We welcome individuality in self-expression without losing the value for team involvement. We are a fresh look at the BPO & KPO industry. Come experience the MicroSourcing life and be part of our growing family. We are a fast growing company but we have always been able to keep the fun, young and intimate atmosphere from the time we started. We strongly believe in transparency and honesty and we always make sure to represent the interests of our employees as much as we represent the interests of our clients.

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