Call Center Team Leader
MARIE FRANCE BODYLINE INTERNATIONAL
- Makati, Philippines6F Global Enterprise Bldg., Makati, Metro Manila, PhilippinesMakatiMetro ManilaPhilippinesPhilippines
- Full timeFULL_TIME
Expired 4 years ago
2019-11-10T16:00:00+00:00Job closed.
Job Description
Duties and Responsibilities:
Handling of Sales Calls
- Spearheads the telemarketing function of the Call Center Section in accepting and handling all calls and inquiries and converting them into actual consultations.
- Ensures the proper bookings of prospective clients and coordinates the client’s preferred location with the Customer Care Administrative Associate.
- Follows up prospective clients with no bookings and booked clients who failed to show up for consultation.
- Responsible for accepting and handling calls and inquiries as part of the Call Center team.
- Handles bookings of prospective clients and immediately coordinates and confirms clients’ preferred locations. Informs the Customer Care Administrative Associate of such details.
- Follows up prospective clients with no bookings or for booked clients who failed to show up for a consultation.
Administrative Functions
- Monitors the performance of Customer Care Specialists and endorses their concerns to the Call Center Supervisor and Division Head for Operations.
- Informs the Customer Care Specialists about the following: systems updates, new policies, and procedures, upcoming promos, discounts and advertisements, treatment machine schedules, schedules of Consultants, Dermatologists and Doctors.
- Manages the timekeeping and scheduling of all Customer Care Specialists including shifting, leaves, change in work schedules, overtime, etc.
- Ensures that there are enough Customer Care Specialists to accommodate the influx of calls during working hours.
- Prepares weekly report updates for submission to Management.
- Coordinates with IT Department to ensure that all calls are taped during off-hours or holidays.
- Coordinates with the Operations Officers in-charge of the account regarding problems encountered.
- Responsible for completing and submitting the weekly reports needed to assess the efficiency of the call center.
- Closely coordinates with the Group Marketing Manager to determine impact/success ratio of advertisements released based on the number of inquiries received.
Minimum Qualifications
- Strong analytical and planning skills;
- Good communication and presentation skills;
- Excellent problem-solving skills;
- With at least four (4) year work experience in telemarketing and/or customer service,
- Computer literate and should have excellent communication skills,
- Can communicate across all levels in the organization,
- Strong leadership skills,
- With a pleasant voice and a pleasing personality.
Jobs Summary
- Job Level
- Associate / Supervisor
- Job Category
- Customer Service
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Once in a while
- Office Address
- 6F Global Enterprise Bldg.
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About MARIE FRANCE BODYLINE INTERNATIONAL
"Everything BEAUTIFUL starts here”
Marie France Group of Companies is the country’s pioneer and leading provider of advanced and innovative slimming, skincare, and hair care solutions. We are comprised of the iconic and trusted brands namely Svenson, Facial Care Centre, and Marie France.
Svenson started its operations in 1981 and pioneered the technologically advanced hair loss solutions in a market saturated with over-the-counter products.
Facial Care Centre was launched two years later, setting itself apart from other skincare centers by exclusively offering premium and non-invasive skin rejuvenation treatments that help clients feel and look their best for their age.
Marie France, was established in 1985 as the country’s leader and pioneer in non-invasive body shaping treatments that revolutionized Filipinos’ perspective on weight loss. With sustained success over the years, we expanded to cater to the male market through Marie France for Men. Both brands followed a holistic approach to slimming by combining state-of-the-art technology and techniques with sensible nutritional guides. To date, we continue to be the preferred choice of men and women who acknowledge the importance of becoming the best version of themselves by living healthier lives.
Being one of the top players in the industry for almost four decades, The Marie France Group continues to unwaveringly lead the Beauty and Wellness industry to meet its mission and vision. It now has 28 branches in 12 locations all over Metro Manila together with Pampanga and Cebu for its provincial branches. Plans for more branch expansion in urban centers nationwide are also on the horizon.
Along with our continuous growth and success, we are always on the lookout for committed and passionate team members to be part of our growing family. We welcome those who value providing our valued clients with a personalized experience and genuine concern while also sharing our core values geared towards customer commitment, value for others, expertise and excellence among others.
Check out possible opportunities with the Marie France Group and start your life changing career with us!