Metrobank
Metrobank

Phone Banking Officer  

Metrobank

 
  • Makati, Philippines
    , , Makati, Metro Manila, Philippines
    Makati
    Metro Manila
    Philippines
    Philippines
  • Full timeFULL_TIME

Expired 6 years ago

2018-01-30T16:00:00+00:00
Job closed.

Job Description

Provides customer service by responding to the inquiries and resolving requests and complaints of the customers via phone.

• Provides world-class customer service

• Responds to customer queries and requests made via phone and provides satisfying solutions to concerns regarding Deposits, Remittances, MetroHome, MetroCar and e-Banking related transactions

• Ensures that the prescribed targets (SLA, Served Calls, AHT, AR) are

Achieved

• Resolves and monitors outstanding customer requests and concerns

• Provides customers with product and service information

• Follows up on customer inquiries and requests that are not immediately resolved

• Completes daily call logs and call reports

• Recognizes, documents and alerts the PBD TL of trends in customer calls

Minimum Qualifications

  • Excellent communication and customer service skills
  • At least 3 years as a Phone Banking Officer or TL in a BPO company
  • Willing to be assigned under shifting schedule

Required Skills

  • MS Office
  • Problem Sensitivity
  • Public Speaking
  • Email Support
  • Customer Service
  • Reading Comprehension
  • Communication Skills

Jobs Summary

Job Level
Associate / Supervisor
Job Category
Customer Service
Educational Requirement
Bachelor's degree graduate
Recruiter response to application
Sometimes
Office Address
Makati, Metro Manila, Philippines
Industry
Banking / Mortgage
Vacancy
1 opening
Website
https://careers.metrobank.com.ph

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About Metrobank

Be part of a leading financial institution Metrobank is the country’s premiere universal bank with the largest consolidated network of over 870 branches and over 1,900 automated teller machines nationwide, and 33 foreign branches, subsidiaries and representative offices. A recognized leader in the country’s banking industry, Metrobank has become the trusted banking partner, staying true to its promise of keeping you in good hands. Experience a fruitful and rewarding career The driving force of Metrobank’s success is its people who are committed to product quality and service excellence; practice strong work ethics and good governance. We uphold a culture anchored on our core values of customer delight, teamwork, passion for results and integrity. In Metrobank, hardwork is well-rewarded with a long term career and a competitive rewards system. Learn from trusted professionals Metrobank is an excellent training ground for individuals who aim to learn and gain exposure to the different facets of banking and finance. The learning opportunities are immense as you work with top-notch experts of the banking industry - a driven team of individuals who put value on excellence and passion for service.

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