Job closed.
Job Description
- Acquire adequate knowledge and competence of the card products and features, system functionalities, company policies and procedures and excellent customer service orientation pertinent to the products and services of the bank and other client-organizations.
- Handle and manage cardholder requests, inquiries, and complaints regarding products and services following the established guidelines and performance standards
- Educate cardholders of correct procedures regarding company’s products and services
- Handle card maintenances to facilitate cardholder requests and concerns.
- Perform cardholder information updates such as change in billing address/alternate address and contact numbers
- Coordinate with the concerned departments and monitor processing of requests, including providing feedback through call or email to the branches and/or cardholders, within reasonable time.
- Refer or escalate calls in a prompt and professional manner when appropriate
- Keep informed of the introduction of new systems, policies and procedures, and new product features
- Cross-sell other products/cards/services of PS Bank when necessary
- Make timely decisions regarding reversal of charges within the empowerment guidelines; reconcile accounts if necessary for its approval
- Participate in the daily/weekly update to the team.
Minimum Qualifications
- Graduate of any tertiary degree course
- Good communication and presentation skills
- Good coordination and management skills
- Excellent interpersonal skills.
- Can interact and work well with dependencies
- Amenable to work in Makati and shifting schedule
Perks and Benefits
- Retirement Benefit Plans
- Special Leave Benefits for Women
- Paid Holidays
- Medical / Health Insurance
- Paid Sick Leave
- Performance Bonus
- Paid Bereavement/Family Leave
- Life Insurance
- Paid Vacation Leave
- Maternity & Paternity Leave
- Medical, Prescription, Dental, or Vision Plans
Required Skills
- Organizing and Planning
- Relationship Management
- Sales and Marketing Knowledge
- Attention to Detail
- Customer Service
- Data Management
- Microsoft / MS Office
Jobs Summary
- Job Level
- Entry Level / Junior, Apprentice
- Job Category
- Customer Service
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Once in a while
- Office Address
- Makati, Metro Manila, Philippines
About Metrobank
Be part of a leading financial institution
Metrobank is the country’s premiere universal bank with the largest consolidated network of over 870 branches and over 1,900 automated teller machines nationwide, and 33 foreign branches, subsidiaries and representative offices. A recognized leader in the country’s banking industry, Metrobank has become the trusted banking partner, staying true to its promise of keeping you in good hands.
Experience a fruitful and rewarding career
The driving force of Metrobank’s success is its people who are committed to product quality and service excellence; practice strong work ethics and good governance. We uphold a culture anchored on our core values of customer delight, teamwork, passion for results and integrity. In Metrobank, hardwork is well-rewarded with a long term career and a competitive rewards system.
Learn from trusted professionals
Metrobank is an excellent training ground for individuals who aim to learn and gain exposure to the different facets of banking and finance. The learning opportunities are immense as you work with top-notch experts of the banking industry - a driven team of individuals who put value on excellence and passion for service.