Metrobank
Metrobank

Channel Management Assistant  

Metrobank

 
  • Makati, Philippines
    Makati, Metro Manila, Philippines
    Makati
    Metro Manila
    Philippines
    Philippines
  • Full timeFULL_TIME

Expired 3 years ago

2021-04-08T16:00:00+00:00
Job closed.

Job Description

Job Responsibilities:

  • Coordinates with the rest of Channel Management and Operations Division and other support units of the Bank, together with partners such as MBTC-ITG, BancNet and other third party vendors/Telco service providers
  • Coordinates with Information Technology counterparts and various IT consultants and internal partners to immediately address issues as well as system errors encountered in Production
  • Branch servicing/support and customer engagement/handling of issues related to various channels implemented by E-Channels Department
  • Participate in various testing activities such as BETA, PIR, and other related production testing required to ensure channel availability and reliability
  • Work closely with Information Security, Fraud, Audit, Risk and Compliance to ensure that risks are addressed, managed and mitigating controls/structures are in place
  • Sees to it that MIS are in place to properly monitor the progress of projects and performance of channels
  • Actively participates in Service Quality initiatives, and ensures that satisfactory ratings in such initiatives are attained
  • Ensure that the UI/UX of all electronic channels are customer friends and updated by coordinating regularly with the UI/UX Officer
  • Perform tasks as Business Continuity Plan Team member in accordance with official guidelines and instructions

Minimum Qualifications

  • Bachelor’s degree, preferably in Business Administration, Marketing, Banking and Finance, or Information Technology
  • With at least a year of working experience in a Bank/Financial Services/Telco company
  • On-the-job training or actual experience in business development and marketing would be an advantage, but not required
  • Must be willing to work in an onsite schedule in Makati

*This role is for PSBank

Jobs Summary

Job Level
Entry Level / Junior, Apprentice
Job Category
Administration and Coordination
Educational Requirement
Bachelor's degree graduate
Recruiter response to application
Once in a while
Office Address
Makati, Metro Manila, Philippines
Industry
Banking / Mortgage
Vacancy
1 opening
Website
https://careers.metrobank.com.ph

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About Metrobank

Be part of a leading financial institution Metrobank is the country’s premiere universal bank with the largest consolidated network of over 870 branches and over 1,900 automated teller machines nationwide, and 33 foreign branches, subsidiaries and representative offices. A recognized leader in the country’s banking industry, Metrobank has become the trusted banking partner, staying true to its promise of keeping you in good hands. Experience a fruitful and rewarding career The driving force of Metrobank’s success is its people who are committed to product quality and service excellence; practice strong work ethics and good governance. We uphold a culture anchored on our core values of customer delight, teamwork, passion for results and integrity. In Metrobank, hardwork is well-rewarded with a long term career and a competitive rewards system. Learn from trusted professionals Metrobank is an excellent training ground for individuals who aim to learn and gain exposure to the different facets of banking and finance. The learning opportunities are immense as you work with top-notch experts of the banking industry - a driven team of individuals who put value on excellence and passion for service.

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