Metrobank
Metrobank

Relationship Associate | Merchant Acquiring  

Metrobank

 
  • Makati, Philippines
    Ayala Avenue , Makati, Metro Manila, Philippines
    Makati
    Metro Manila
    Philippines
    Philippines
  • Full timeFULL_TIME

Expired 4 years ago

2020-06-16T16:00:00+00:00
Job closed.

Job Description

DUTIES AND RESPONSIBILITIES

  • Merchant visitations and extending customer service activities and establishing rapport with merchants and resolving issues
  • Conducts outbound calls to merchants with a view to maintaining MCC presence and billings on MCC terminals
  • Ensures all concerns, issues and/requests of the key contact are addressed on a timely and accurate manner
  • Coordinates with different business units to provide immediate feedback to key contacts
  • Consolidates reports on key issues/findings relevant to daily merchant visits / call outs and provide recommendations as necessary
  • Prepares communication materials for updates and other relevant information on sales and promotional programs
  • Monitor end-to-end merchant affiliation process adhering to set turn-around times and liaising with key parties in MCC to ensure completion

Minimum Qualifications

  • Bachelor’s degree holder; preferably graduate of business course
  • Experience in merchant relationship from a credit card company or any financial institution is an advantage
  • Proficient in the following Microsoft applications: Word, Excel and PowerPoint
  • Must be detail-oriented with superior follow-through capabilities
  • Willing to work overtime on weekdays, weekends, and /or holidays
  • Willing to do fieldwork within Metro Manila and provinces

Jobs Summary

Job Level
Entry Level / Junior, Apprentice
Job Category
Customer Service
Educational Requirement
Bachelor's degree graduate
Recruiter response to application
Sometimes
Office Address
6778n Ayala Avenue, Legazpi Village, Makati, Metro Manila, Philippines
Industry
Banking / Mortgage
Vacancy
1 opening
Website
https://careers.metrobank.com.ph

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About Metrobank

Be part of a leading financial institution Metrobank is the country’s premiere universal bank with the largest consolidated network of over 870 branches and over 1,900 automated teller machines nationwide, and 33 foreign branches, subsidiaries and representative offices. A recognized leader in the country’s banking industry, Metrobank has become the trusted banking partner, staying true to its promise of keeping you in good hands. Experience a fruitful and rewarding career The driving force of Metrobank’s success is its people who are committed to product quality and service excellence; practice strong work ethics and good governance. We uphold a culture anchored on our core values of customer delight, teamwork, passion for results and integrity. In Metrobank, hardwork is well-rewarded with a long term career and a competitive rewards system. Learn from trusted professionals Metrobank is an excellent training ground for individuals who aim to learn and gain exposure to the different facets of banking and finance. The learning opportunities are immense as you work with top-notch experts of the banking industry - a driven team of individuals who put value on excellence and passion for service.

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