Collections Training Associate


  • Pasay, Philippines
    Pasay, Metro Manila, Philippines
    Metro Manila
  • Full time
Posted 2 months ago and deadline of application is on 15 Nov
Recruiter was hiring a day ago

Collections Training Associate


Job Description

The jobholder provides training solutions and other initiatives for the development and growth of employees of the Collections Department. He/she shall design and review training modules and motivational programs that will help achieve the department’s goals.

Deliver training solutions

  • Design, conduct and constantly improve training modules based on department’s needs.
  • Provide assistance in the training preparation, conduct, and post event activities.
  • Conduct briefing session with new hires for the mandated courses offered by HR.
  • Conduct on-boarding training to new hires

Coordinate all training and learning courses which may include but not limited to:

  • Staff nomination/enrolment.
  • Confirm/coordinate participant schedules which may include external collectors.
  • Handle relevant communications on the subject.
  • Ensure that the department have zero incident of no-show for company-wide and external trainings.

Assist in maintaining the training and incentive database of Collections and ensure the accuracy of recorded information.

Handle administrative requirements of training courses and motivational programs.

  • Set up of training venue according to the trainer/facilitator’s specification.
  • Safekeeping, tracking and disbursement of incentive rewards.
  • Reproduction of course hand-outs and other materials.

Monitor the proper maintenance of training facilities and equipment

  • Cleanliness of the training and conference rooms.
  • Proper maintenance of the training equipment.
  • Reservation requests for the use of the training and conference rooms, and/or training equipment.

Minimum Qualifications

  • Bachelor’s degree holder; preferably graduate of Business, Psychology or Human Resources;
  • Proficient in the following Microsoft applications: Word, Excel and PowerPoint;
  • knowledge on MS Publisher is an advantage;
  • Has at least 6 months experience in the banking industry;
  • Has at least 6 months of training experience;

Perks and Benefits

  • Work from Home Work from Home
  • Paid Holidays Paid Holidays
  • Paid Vacation Leave Paid Vacation Leave
  • Paid Sick Leave Paid Sick Leave
  • Paid Bereavement/Family Leave Paid Bereavement/Family Leave
  • Maternity & Paternity Leave Maternity & Paternity Leave
  • Single Parent Leave Single Parent Leave
  • Special Leave Benefits for Women Special Leave Benefits for Women
  • Retirement Benefit Plans Retirement Benefit Plans
  • Life Insurance Life Insurance
  • Medical / Health Insurance Medical / Health Insurance
  • Medical, Prescription, Dental, or Vision Plans Medical, Prescription, Dental, or Vision Plans

Required Skills

  • Classroom Management
  • Learning Strategies
  • Organizing and Planning
  • Program Evaluation
  • Training Facilitation
  • Curriculum Design and Development

Jobs Summary

Job level
Fresh Grad / Entry Level
Job category
Customer Service
Educational requirement
Bachelor's degree graduate
Recruiter response to application
Office Address
Pasay, Metro Manila, Philippines
Banking / Mortgage
1 opening

Feel secure when applying: look for the verified icon and always do your research on a company. Avoid and report situations when employers require payment or work without compensation as part of their application process.

About Metrobank

Be part of a leading financial institution Metrobank is the country’s premiere universal bank with the largest consolidated network of over 870 branches and over 1,900 automated teller machines nationwide, and 33 foreign branches, subsidiaries and representative offices. A recognized leader in the country’s banking industry, Metrobank has become the trusted banking partner, staying true to its promise of keeping you in good hands. Experience a fruitful and rewarding career The driving force of Metrobank’s success is its people who are committed to product quality and service excellence; practice strong work ethics and good governance. We uphold a culture anchored on our core values of customer delight, teamwork, passion for results and integrity. In Metrobank, hardwork is well-rewarded with a long term career and a competitive rewards system. Learn from trusted professionals Metrobank is an excellent training ground for individuals who aim to learn and gain exposure to the different facets of banking and finance. The learning opportunities are immense as you work with top-notch experts of the banking industry - a driven team of individuals who put value on excellence and passion for service.
People who applied to this job also applied to