Megaworld Corporation
Megaworld Corporation

Process Compliance Specialist  

Megaworld Corporation

 
  • Makati, Philippines
    330 Sen. Gil J. Puyat Ave, Makati, Metro Manila, Philippines
    Makati
    Metro Manila
    Philippines
    Philippines
  • Full timeFULL_TIME

Expired 7 years ago

2017-04-27T16:00:00+00:00
Job closed.

Job Description

  • Represents the Company in a professional and affirmative manner
  • Maintains extensive knowledge on Megaworld's product line
  • Provides utmost customer satisfaction to all visiting clients and their representatives if necessary
  • Participates in the design of call monitoring formats and quality standards
  • Performs call monitoring and provides trend data to immediate superior
  • Uses quality monitoring data management system to compile and track performance at team and individual level
  • Monitors the system (IPOCCR/Contact Store) effectiveness.
  • Monitor the system for any error or downtime and immediately report it to the immediate superior
  • Provides weekly action data/reports (QA Scoring) to immediate superior as the need arises
  • Coordinates & facilitates call calibration sessions for the Accounts Management Department
  • Prepares and analyzes internal & external quality reports for management staff review and report findings to Training Head for immediate coaching session or reprimanding.
  • Answers and attends to all inquiry & request of AMD, related to both systems
  • Extraction of various reports as needed
  • Identify client needs and expectations to the management by carefully analyzing all screened calls
  • Suggests improvement of the system
  • Ensuring that all communication tools (soft phone headsets, computers) are all in order and report any defects to immediate superior
  • Requests, buys, and replacement for those tools
  • Performs other duties as may be assigned from time to time

Minimum Qualifications

  • Frontliner material.
  • We need people with at least one-year experience in account handling and portfolio management.
  • Applicant should have an experience or has serviced previous accounts for high-end products.
  • Preferably with Quality Assurance background from the BPO industry.
  • Very good communication, negotiation and analytical skills.
  • Applicant must NOT come from the Real Estate Industry.

Required Skills

  • Relationship Management
  • Record Keeping
  • Business Analysis
  • Attention to Detail
  • Customer Service
  • Problem Solving
  • Critical Thinking

Jobs Summary

Job Level
Entry Level / Junior, Apprentice
Job Category
Administration and Coordination
Educational Requirement
Bachelor's degree graduate
Recruiter response to application
Often
Office Address
330 Sen. Gil J. Puyat Ave, Makati, Metro Manila, Philippines
Industry
Real Estate / Mortgage
Vacancy
2 openings
Website
http://www.megaworldcorp.com

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About Megaworld Corporation

Megaworld Corporation is the leading township, residential condominium, and BPO office space developer in the Philippines. As the pioneer of the live-work-play-learn community concept, applied in the Company’s townships, Megaworld has an unprecedented track record of completing more than 340 residential buildings, office towers, commercial centers, and world-class hotels since 1994.

The aggressive demand for Megaworld’s townships has been at the forefront of the company’s remarkable performance, bolstering its leadership position in the industry. Megaworld’s business is thriving on many fronts—a testament of a strong brand and continued commitment to bring the very best real estate value to the Filipinos. The company’s milestones for growth are also evident in its increasing workforce, the current and available land bank, as well as the growth in terms of consolidated revenues year on year.

Through large-scale township developments in the most preferred locations in the Philippines, Megaworld continues to make a complete lifestyle more accessible to people, wherein everything that they need is much closer than they think. Today, Megaworld continues to lead the industry as the Philippines’ No. 1 residential condominium developer, the No. 1 BPO office developer and landlord, and the pioneering developer of townships.

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