Facebook and LinkedIn Community Manager  

At 7Gen a group of companies , we're looking at corporate functions like communications, HR and corporate planning through the lens of big data and artificial intelligence. We're creating cutting-edge, generative AI software that transforms how businesses operate. If you are eager to make an impact and immerse yourself in the exciting world of AI-driven solutions, you might want to try out for our growing team!

One of our companies is Media Meter Inc. It is a technology company that tracks mentions across thousands of media channels including newspapers, magazines, radio, TV, blogs, and social media. For us, it’s all about helping organizations understand what is happening in their world so that they can build more effective communications strategies. We do this by revealing conversations about issues and brands in the media, extracting insights from these conversations so that organizations can build strategies around them.

As a Facebook and LinkedIn Community Manager company, your primary role is to build, nurture, and manage a thriving and engaged online community on both platforms. You will represent our brand, foster meaningful interactions, and ensure our online communities align with our company's goals and values. Your role is pivotal in increasing brand awareness, enhancing user engagement, and gathering valuable insights from our social media audience.

Key Responsibilities:

• Community Engagement: Actively engage with followers on both Facebook and LinkedIn, responding to comments, facilitating discussions, and fostering a positive and inclusive online environment.
• Content Creation: Create and curate compelling content for both platforms, including posts, articles, infographics, videos, and case studies, to drive engagement and conversation.
• Audience Growth: Develop and implement strategies to attract new followers and connections on LinkedIn and likes/follows on Facebook, targeting professionals interested in SaaS solutions.
• Moderation: Enforce community guidelines and ensure a respectful and safe space for all users. Address any issues, conflicts, or policy violations professionally and promptly.
• Event Planning: Organize and promote webinars, product demos, and discussions within the communities to boost participation, educate users, and gather feedback.
• Monitoring and Reporting: Monitor discussions, trends, and sentiment on both platforms. Provide regular reports and insights to the marketing and product teams, highlighting important feedback and opportunities.
• Feedback and Improvement: Collect feedback from community members and relay it to relevant departments for product or service improvements. Continuously refine community management strategies based on feedback and analytics.
• Brand Advocacy: Be an enthusiastic advocate for our SaaS offerings, promoting their value and benefits within the Facebook and LinkedIn communities.
• Networking: Build and maintain relationships with influencers, industry professionals, and potential partners on both platforms to increase brand visibility and engagement

Qualifications:

• Bachelor's Degree:a degree in marketing, communication, or a related field can be beneficial.
• SaaS Industry Knowledge: A solid understanding of the Software as a Service industry, including familiarity with common SaaS products, trends, and user pain points.
• Social Media Expertise: In-depth knowledge of Facebook and LinkedIn, including their features, algorithms, and best practices. Proven experience in managing successful communities on both platforms, preferably for SaaS companies.
• Excellent Communication: Strong written and verbal communication skills. Ability to convey technical information clearly and engage effectively with a professional audience.
• Content Creation: Proficiency in creating engaging written and visual content tailored to the unique characteristics of Facebook and LinkedIn, with an emphasis on SaaS topics.
• Community Building: Demonstrated ability to build and grow online communities, including attracting and retaining followers/connections interested in SaaS solutions.
• Moderation Skills: Experience in community moderation, including conflict resolution, enforcing guidelines, and maintaining a positive atmosphere.
• Data Analysis: Basic data analysis skills to track community growth, engagement metrics, and sentiment on both platforms.
• Brand Awareness: A deep understanding of our SaaS brand's identity, values, and goals, with the ability to effectively represent and promote them on Facebook and LinkedIn.
• Networking Skills: Strong networking and relationship-building skills to connect with influencers, peers, and industry professionals in the SaaS space.
• Problem-Solving: The ability to address issues and conflicts diplomatically and find solutions that align with our company's objectives.
• Adaptability: Social media platforms and the SaaS industry are dynamic, so the capacity to adapt to changes in algorithms and trends is crucial.