Customer Service Representative (Non-Voice)
Medgate Philippines Inc.
- Makati, Philippines7F King's Court II, 2129 Chino Roces Avenue corner Dela Rosa St. Makati City, Makati, NCR, PhilippinesMakatiNCRPhilippinesPhilippines
- Full timeFULL_TIME
Expired 4 years ago
2020-05-12T16:00:00+00:00Job closed.
Job Description
Duties and Responsibilities
- Responsible in answering queries on the following touchpoints:
- Facebook Messenger
- Instagram Direct Messages
- Mobile Application
- Monitor drop calls via email and endorse to Medical Operations for outbound call (OBC)
- Check daily business email and forward to concerned Department
- Monitor business email addresses and check if all medical queries have been called back
- Monitor SMS callback requests and endorse to Medical Operations for OBC
- Handle voice recordings from Steerage project
- Generate LOA for Generali patients endorsed by Medical Operations and send to corresponding patient
- Send post consultation survey to endorsed patient by Medical Operations
Minimum Qualifications
- Candidate must possess at least Bachelor's/College Degree in any field.
- No work experience required. Fresh graduates are encouraged to apply.
- Good written and verbal communications skills (clear and articulate)
- Computer literate
- Willing to work full-time on an 8-hr shifting schedule (24/7 business operations)
- Has a strong grasp of the Medgate Admin culture (Proactive, Results Oriented and Committed)
- Has the ability to take a variety of actions to fully comprehend, meet a customer’s needs and achieve total customer satisfaction
- Responds to customers with an appropriate level of urgency
- Demonstrates effective listening skills.
Perks and Benefits
Special Leave Benefits for Women
Single Parent Leave
Paid Sick Leave
Paid Bereavement/Family Leave
Paid Holidays
Paid Vacation Leave
Maternity & Paternity Leave
Other
Upon hiring:
- Out-patient coverage (consultation)
- Teleconsultation of immediate family members
- Employee Referral Incentive
- Perfect Attendance/ No Tardiness Incentive
- CSAT/Customer Satisfaction Incentive
- Over-All Net Promoter Score - Group Incentive
Upon regularization:
- HMO (In-patient coverage)
- Dental Coverage
- Group Life Insurance
- Annual Appraisal (Merit Increase)
Required Skills
- Listening
- Decision-Making
Jobs Summary
- Job Level
- Entry Level / Junior, Apprentice
- Job Category
- Customer Service
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Always
- Office Address
- 7F King's Court II, 2129 Chino Roces Avenue corner Dela Rosa St. Makati City
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About Medgate Philippines Inc.
Medgate is a leading international provider of telemedicine, with operations in Switzerland, the Middle East, India and the Philippines. The Medgate Telemedicine Center, and the Medgate Partner Network integrate their work closely to guarantee comprehensive health care for the patient.
In the Philippines, Medgate offers high quality, convenient and confidential medical consultations over the phone. This means that members have direct access to a qualified doctor for your daily health care needs, without visiting a clinic or a hospital.
All our doctors are licensed and certified to provide telemedical consultations of the highest standard.