Telemedical Assistant | Makati Based

Medgate Philippines Inc.

  • Makati, Philippines
    7F, King's Court II, 2129 Chino Roces Avenue corner Dela Rosa St. Makati City, Makati, NCR, Philippines
  • Full time
Posted 3 months ago and deadline of application is on 4 Dec
Recruiter was hiring 2 days ago

Telemedical Assistant | Makati Based

Medgate Philippines Inc.

Job Description

Primary Responsibilities

  • Inform the patient about Medgate services, products and partner clients
  • Follow communication procedures, guidelines and policies, meeting Medgate standards
  • Does proper triaging of patients • Handles member’s medical or nonMedical concerns
  • Records patient’s personal data in the Patient Management System (PMS)
  • Monitor and respond to all messages and callback requests from different touchpoints

Minimum Qualifications

  • Bachelor's Degree in Nursing/ Psychology or other Medical Allied courses (License is not required but an advantage)
  • At least one (1) year work experience specialized in Healthcare Services/ Medical Support and Assistant/ Hospital/ Clinic/ Diagnostic Center/ Customer Service, but not required
  • Excellent written and verbal communication skills (clear and articulate)
  • Computer literate
  • Must be willing to undergo training (telemedicine program) prior to actual duty
  • Must be willing to work full-time on an 8-hr shifting schedule (24/7 operations)
  • Amenable to work in Makati City
  • Fresh graduates are encouraged to apply
  • Open for Fresh Graduates

Perks and Benefits

  • Paid Holidays Paid Holidays
  • Paid Vacation Leave Paid Vacation Leave
  • Paid Sick Leave Paid Sick Leave
  • Paid Bereavement/Family Leave Paid Bereavement/Family Leave
  • Maternity & Paternity Leave Maternity & Paternity Leave
  • Single Parent Leave Single Parent Leave

Upon hiring:

  • Out-patient coverage (consultation)
  • Teleconsultation of immediate family members
  • Employee Referral Incentive
  • Perfect Attendance/ No Tardiness Incentive
  • CSAT/Customer Satisfaction Incentive
  • Over-All Net Promoter Score - Group Incentive

Upon regularization:

  • HMO (In-patient coverage)
  • Dental Coverage
  • Group Life Insurance
  • Annual Appraisal (Merit Increase)

Required Skills

  • Complex Problem-Solving
  • Public Speaking
  • Attention to Detail
  • Customer Service
  • Time Management

Preferred Courses

  • Nursing
  • Psychology

Jobs Summary

Job level
Entry Level / Junior, Apprentice
Job category
Health and Medical
Educational requirement
Bachelor's degree graduate
Recruiter response to application
Office Address
King's Court II, 2129 Chino Roces Avenue corner Dela Rosa St. Makati City
Other Industry
100 openings

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About Medgate Philippines Inc.

Medgate is a leading international provider of telemedicine, with operations in Switzerland, the Middle East, India and the Philippines. The Medgate Telemedicine Center, and the Medgate Partner Network integrate their work closely to guarantee comprehensive health care for the patient. In the Philippines, Medgate offers high quality, convenient and confidential medical consultations over the phone. This means that members have direct access to a qualified doctor for your daily health care needs, without visiting a clinic or a hospital. All our doctors are licensed and certified to provide telemedical consultations of the highest standard.
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