Telemedical Assistant | Makati Based
Medgate Philippines Inc.
- Makati, Philippines4F, King's Court II, 2129 Chino Roces Avenue corner Dela Rosa St. Makati City, Makati, NCR, PhilippinesMakatiNCRPhilippinesPhilippines
- Full timeFULL_TIME
Job closed.
Job Description
Primary Responsibilities
- Inform the patient about Medgate services, products and partner clients
- Follow communication procedures, guidelines and policies, meeting Medgate standards
- Does proper triaging of patients • Handles member’s medical or nonMedical concerns
- Records patient’s personal data in the Patient Management System (PMS)
- Monitor and respond to all messages and callback requests from different touchpoints
Minimum Qualifications
Minimum Qualifications
- Graduate of any 4-year course preferably Nursing/Psychology or other Medical Allied Courses (License is not required but an advantage
- At least six months work experience in a Hospital/ Clinic/ Diagnostic Center/ Customer Service, but not required.
- Computer literate
- Must be willing to undergo training (telemedicine program) prior to actual duty
- Must be willing to work full-time on an 8-hr shifting schedule (24/7 operations)
- Amenable to work in Makati City
Perks and Benefits
- Single Parent Leave
- Paid Sick Leave
- Paid Bereavement/Family Leave
- Paid Holidays
- Paid Vacation Leave
- Maternity & Paternity Leave
Other
Upon hiring:
- Out-patient coverage (consultation)
- Teleconsultation of immediate family members
- Employee Referral Incentive
- Perfect Attendance/ No Tardiness Incentive
- CSAT/Customer Satisfaction Incentive
- Over-All Net Promoter Score - Group Incentive
Upon regularization:
- HMO (In-patient coverage)
- Dental Coverage
- Group Life Insurance
- Annual Appraisal (Merit Increase)
Required Skills
- Complex Problem-Solving
- Public Speaking
- Attention to Detail
- Customer Service
- Time Management
Preferred Courses
- Nursing
- Psychology
Jobs Summary
- Job Level
- Entry Level / Junior, Apprentice
- Job Category
- Health and Medical
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Often
- Office Address
- Dolmar Gold Tower, 107 C. Palanca Street Legaspi Village, Makati City
About Medgate Philippines Inc.
Medgate is a leading international provider of telemedicine, with operations in Switzerland, the Middle East, India and the Philippines. The Medgate Telemedicine Center, and the Medgate Partner Network integrate their work closely to guarantee comprehensive health care for the patient.
In the Philippines, Medgate offers high quality, convenient and confidential medical consultations over the phone. This means that members have direct access to a qualified doctor for your daily health care needs, without visiting a clinic or a hospital.
All our doctors are licensed and certified to provide telemedical consultations of the highest standard.