LOA Agent | Out-Patient | Makati Based

Medgate Philippines Inc.

  • Makati, Philippines
    7F, King's Court II, 2129 Chino Roces Avenue corner Dela Rosa St. Makati City, Makati, NCR, Philippines
  • Full time
Posted 6 days ago and deadline of application is on 4 Dec
Recruiter was hiring 5 days ago

LOA Agent | Out-Patient | Makati Based

Medgate Philippines Inc.

Job Description

  • Handles and ensures that customer inquiries, services, and transactions pertaining to Out-Patient LOA issuance are delivered in a timely, accurate and efficient manner to achieve client satisfaction.
  • Fully understands and follows protocols, procedures, policies, and guidelines relative to LOA issuance meeting Medgate standards.
  • Prompt and accurate issuance of OP LOA approval codes to clients for OP consultations, laboratory, and other diagnostic procedures.
  • Handles inquiries, requests, complaints, policy status queries via inbound and outbound calls, emails, and mobile apps.
  • Does the verification of patients’ enrolment and policy status and coverage.
  • Notes down patients’ reason for LOA issuance.
  • Transfers call to Generali Alarm Center for complex issues that are beyond the jurisdiction of Medgate LOA issuance team.
  • Responds to simple issues/complaints and escalates complex LOA issuance concerns to the OP LOA Team Leader if necessary.
  • Knowledgeable and fully understands the insurance product features, benefits and exclusions.
  • Knowledgeable and fully capable of utilizing telephony principles and techniques, office equipment and software, to effectively perform the tasks assigned.
  • Familiarity with medical terminology, medical benefits, and claims the availment procedures.
  • Acquires and practices professional communication skills to effectively communicate and handle customers including irate and difficult ones.
  • Collaborates with other team members, encouraging harmonious working relationships to effectively achieve the goals of the team.

Minimum Qualifications

  • Bachelor's Degree graduate of any Medical Allied Courses
  • At least one (1) year work experience in a Hospital/ Clinic/ Diagnostic Center/ Customer Service, but not required.
  • Good written and verbal communication skills (clear and articulate)
  • Excellent customer service and attention to detail skills
  • Computer literate

Jobs Summary

Job level
Fresh Grad / Entry Level
Job category
Health and Medical
Educational requirement
Bachelor's degree graduate
Recruiter response to application
Office Address
King's Court II, 2129 Chino Roces Avenue corner Dela Rosa St. Makati City
Other Industry
100 openings

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About Medgate Philippines Inc.

Medgate is a leading international provider of telemedicine, with operations in Switzerland, the Middle East, India and the Philippines. The Medgate Telemedicine Center, and the Medgate Partner Network integrate their work closely to guarantee comprehensive health care for the patient. In the Philippines, Medgate offers high quality, convenient and confidential medical consultations over the phone. This means that members have direct access to a qualified doctor for your daily health care needs, without visiting a clinic or a hospital. All our doctors are licensed and certified to provide telemedical consultations of the highest standard.
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