Client Engagement Assistant

Medgate Philippines Inc.

  • Makati, Philippines
    7F King's Court II, 2129 Chino Roces Avenue corner Dela Rosa St. Makati City, Makati, NCR, Philippines
  • Full time
Posted 16 days ago and deadline of application is on 29 Jun
Recruiter was hiring 19 hours ago

Client Engagement Assistant

Medgate Philippines Inc.

Job Description

Primary Responsibilities:

  • Serve as the lead point of contact for all customer account management matters.
  • Build and maintain strong, long-lasting client relationships.
  • Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors.
  • Ensure the timely and successful delivery of our solutions according to customer needs and objectives.
  • Clearly communicate the progress of monthly/ quarterly initiatives to internal and external stakeholders.
  • Identify new business with existing clients and/or areas of improvement.
  • Forecast and track key account metrics (e.g. service level agreements, utilization reports)
  • Prepare pertinent accounts reports.
  • Assist with challenging client requests or issue escalations as needed.
  • Arrange and conduct orientations and roadshows.
  • Assist operations in the capacity of a TMA as needed.

Minimum Qualifications

  • Bachelor's / College Degree in Business Studies/ Administration/ Management, or equivalent business experience,
  • At least 1-2 years working in a customer service, client management and similar work environment.
  • Adept in MS office software, presentation and analytical skills. Comfortable in English written and verbal communication. Client management skills a plus.
  • Others: On call during weekends, holidays. Willing to travel on short notice. Knows how to drive with a valid drivers’ license
  • Willing to be assigned on a night shift duty

Perks and Benefits

  • Paid Holidays Paid Holidays
  • Paid Vacation Leave Paid Vacation Leave
  • Paid Sick Leave Paid Sick Leave
  • Paid Bereavement/Family Leave Paid Bereavement/Family Leave
  • Maternity & Paternity Leave Maternity & Paternity Leave
  • Single Parent Leave Single Parent Leave

Upon hiring:

  • Out-patient coverage (consultation)
  • Teleconsultation of immediate family members
  • Employee Referral Incentive
  • Perfect Attendance/ No Tardiness Incentive
  • CSAT/Customer Satisfaction Incentive
  • Over-All Net Promoter Score - Group Incentive

Upon regularization:

  • HMO (In-patient coverage)
  • Dental Coverage
  • Group Life Insurance
  • Annual Appraisal (Merit Increase)

Jobs Summary

Job level
Associate / Supervisor
Job category
Management and Consultancy
Educational requirement
Bachelor's degree graduate
Recruiter response to application
Once in a while 
Office Address
7F King's Court II, 2129 Chino Roces Avenue corner Dela Rosa St. Makati City
Other Industry
1 opening

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About Medgate Philippines Inc.

Medgate is a leading international provider of telemedicine, with operations in Switzerland, the Middle East, India and the Philippines. The Medgate Telemedicine Center, and the Medgate Partner Network integrate their work closely to guarantee comprehensive health care for the patient. In the Philippines, Medgate offers high quality, convenient and confidential medical consultations over the phone. This means that members have direct access to a qualified doctor for your daily health care needs, without visiting a clinic or a hospital. All our doctors are licensed and certified to provide telemedical consultations of the highest standard.
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