Team Leader
MDT Technology and Support, Inc.
- Quezon, PhilippinesQuezon City, Metro Manila, PhilippinesQuezonMetro ManilaPhilippinesPhilippines
- Full timeFULL_TIME
Expired 7 years ago
2017-04-14T16:00:00+00:00Job Description
- Evaluate, provide feedback, mentor, and motivate employees to provide excellent customer service.
- Analyze sales procedures to ensure performance and quality standards are met.
- Coach employees for performance improvement.
- Manage the day-to-day planning, operation, and problem-solving of a team of agents to meet the required service level components, standards. and sales targets.
- Deliver performance reviews of team members.
- Conduct disciplinary interview/counseling.
- Complete and file all necessary HR documentation.
- Work closely with the team members to solve customer problems.
- Understand team members' problems and weaknesses and address these.
- Offer solutions and suggestions to management for process and product improvement.
- Make decisions regarding the following:
- Any matter relating to improving revenue generation and customer satisfaction.
- Training requirement for team members and adjusting targets to suit the needs of the business.
Minimum Qualifications
- At least completed 2 years in college.
- College degree in Sales and/or Marketing related field.
- Outstanding experience in handling or supervising a team.
- At least 2 years of work experience in a sales account in the BPO industry as Customer Support agent.
- Proven track record of successfully meeting a sales quota.
- Familiarity with e-commerce is an advantage.
- Excellent communication skills both oral and written.
- Strong comprehension skills.
- Proficient in MS Office applications.
- Willing to work during holidays and Saturdays.
- Capacity to work full-time in Quezon City area.
Jobs Summary
- Job Level
- Mid-Senior Level / Manager
- Job Category
- Sales and Marketing
- Educational Requirement
- Completed vocational course
- Recruiter response to application
- Once in a while
- Office Address
- Quezon City, Metro Manila, Philippines
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About MDT Technology and Support, Inc.
An established New York based online seller since the year 2008, providing the highest quality of original, most affordable prices and hard to find brand name laptop, tablet, mobile phone and game console parts and accessories available to all Part Shoppers, Wholesale Buyers and the Computer Experts.
With years of experience in the e-commerce industry, we excel in providing a satisfaction guaranteed customer service through our teams of service associates which are trained to resolve issues with the fastest turnaround time.
MDT Technology and Support Incorporated is committed on finding the correct and 100% compatible part needed for every repair, upgrade or next project. We have in stock a vast and wide variety of parts and accessories. We ship items world-wide directly from our US and Overseas Warehouses. Our aim is to make sure that the customers get the right part the first time and in a timely manner.