Customer Support Specialist
mClinica Health Solutions Inc.
- Taguig, Philippines215, Taguig, Metro Manila, PhilippinesTaguigMetro ManilaPhilippinesPhilippines
- ₱20,000.00 - ₱25,000.00 / monthPHP200002500020000MONTH
- Full timeFULL_TIME
Job closed.
Job Description
mClinica is hiring for a Customer Support Specialist to serve our clients in Southeast Asia and support our growth regionally and globally. We are looking for a highly ambitious, dynamic individual who has the drive to excel. At mClinica, people who take initiative and ownership are rewarded significantly.
Your Role:
- Responsible for first level escalation point for customer service support
- Accepts tickets and analyzes where and what the issue is
- Effectively answer concerns/queries raised via phone/email or chat, providing product and service information as needed
- Resolve queries of stakeholders and customers by responding through email, chat and phone (when needed)
- Build customer relationships as part of the service process
- Manage and take ownership of the resolution process for all customer-related issues
Minimum Qualifications
Your Qualification:
- Candidate must be a graduate of any degree/course
- At least 2 years’ Customer service experience in phone, email and live chat support
- Experience in a start-up environment is a strong plus
- With strong English verbal and written communication skills
- Candidate must be computer literate and comfortable using Microsoft office and Google applications
- Able to multi-task and has high attention to detail
- With good analytical and problem-solving skills
- Has the ability to quickly adjust to processes and information changes and can work under pressure
- Strong interpersonal skills; ability to work independently as well as be a contributing member of the team
What You Can Expect from Us:
- Significant career growth opportunities in a fast-growing business
- Competitive compensation package
- Challenging and diverse assignments
- Fun & casual working environment in an international team.
Jobs Summary
- Job Level
- Entry Level / Junior, Apprentice
- Job Category
- Customer Service
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Once in a while
- Office Address
- C2 Bldg., 7th Ave corner 28th street,
About mClinica Health Solutions Inc.
mClinica is a leading mobile health technology company in Southeast Asia, focused on solving the region’s greatest healthcare concerns.
We specialize in strengthening pharmacies, the pharmaceutical supply chain, and public health.
Our team includes pharmacists, and technologists who are experts in public health and data science. We also have Public Sector experts, Software & Tech team that helps improve public health through the mobile application.