Business Intelligence Analyst
mClinica Health Solutions Inc.
- Taguig, Philippines215, Taguig, Metro Manila, PhilippinesTaguigMetro ManilaPhilippinesPhilippines
- Full timeFULL_TIME
Job closed.
Job Description
Your Role:
- Serves as clients' day-to-day contact on products and services, predominantly Information and Analytics and other mClinica offerings
- Answer client queries and maintain logs and ensure follow through and work towards process improvement
- Ensure accurate and timely communication of support issues to relevant internal departments/stakeholders
- Develops an understanding of clients' potential business needs.
- Provide an analytical support and information gathering to help clients for Connect and SwipeRx platform across different markets i.e Philippines, Malaysia, Indonesia, Thailand, Vietnam and other markets across Southeast Asia
- To help transform these data into information relevant to the client's business needs.
- Responsible for provision of ad-hoc services for clients, such as specialized data reports or visualizations. Ensure contract fulfilment to specifications including timelines and quality whilst maintaining client expectations.
- Support efficiency improvements through technology tools in the data validation process.
- Where required, join client service meetings at client’s offices.
Minimum Qualifications
Your Qualification:
- Bachelor’s degree in Health Sciences or equivalent
- At least 1 year experience in Customer Support and Client services
- Passionate and interested in Customer Support and Client Services role and in public health in general
- Can adapt to a start-up and fast-paced environment easily
- Excellent verbal and written English communication skills
- With good client service, listening and phone skills
- Excellent at documentation and problem-solving skills
- Can manage to comprehend, process, analyze, and communicate information well
Jobs Summary
- Job Level
- Associate / Supervisor
- Job Category
- Sales and Marketing
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Often
- Office Address
- C2 Bldg., 7th Ave corner 28th street,
About mClinica Health Solutions Inc.
mClinica is a leading mobile health technology company in Southeast Asia, focused on solving the region’s greatest healthcare concerns.
We specialize in strengthening pharmacies, the pharmaceutical supply chain, and public health.
Our team includes pharmacists, and technologists who are experts in public health and data science. We also have Public Sector experts, Software & Tech team that helps improve public health through the mobile application.