Franchise Operations Officer


  • Mandaluyong, Philippines
    Unit 809 8th Flr. BSA Twin Towers Bank Drive Brgy. Wack Wack Greenhills East Ortigas Center, Mandaluyong City, Mandaluyong, Metro Manila, Philippines
    Metro Manila
  • Full time
Posted a month ago and deadline of application is on 15 Mar
Recruiter was hiring 22 days ago

Franchise Operations Officer


Job Description

Job Description

1. MHA Franchise System

  • Will provide assistance to the VP for Franchising on full development of the Franchise System with the Consultants.
  • Shall provide inputs during meetings.
  • Will develop an understanding of MHA Franchise System
  • Shall directly be responsible for the paper work involved in MHA Franchise Protocols on Processing of Applicants to become Franchisees.
  • Coordinates the development of MHA Operations Manual with the VP for Franchising.

2. Implementation of the Franchise System

  • Assist the VP for Franchising in the implementation of the Franchise System
  • Handles coordination and follow up of franchise requirements with MHA Departments and affiliate companies.
  • Will directly attend to all applicants for franchising of MHA
  • Will assist VP for Franchising in processing of applicants.
  • Handles all paper work required of applicants
  • Coordinates marketing of franchising of MHA
  • With the MHA Management, sets goals on number of franchised branches to open for 2021.
  • Works closely with VP for Franchising on achievement of number of franchised branches to be opened.
  • Support to Franchisees

A. Programs Pre-Operating Support to be provided to signed franchisees.

  • Implements and follows the Development Schedule set and signed between MHA and the franchisee.
  • Supports franchisees during the recruitment/selection of employees.
  • Coordinates Training for Franchisee and Employees with MHA Training Center.
  • Coordinates with various departments of MHA on all the requirements of the Franchised Branch.
  • Coordinates development of the marketing program for franchised branch opening with franchisee and MHA.
  • Ensures all licenses, permits and insurances are procured by the Franchisees.
  • Makes sures all documents for MHA Franchise are signed.

B. Franchise Support for Operating Franchisees

  • Shall be Team Leader of the Opening Team for Franchised Branch Opening.
  • Provides Post Opening Evaluation of the franchised branch to determine MHA interventions.
  • Fulfills role as the primary MHA organization contact for franchisees.
  • Provides initial field visit function to the first franchise branch.
  • Shall be trained on providing on-going operations support to franchisee.
  • Expedites requirements of franchisee with MHA Head Office.
  • Closely assist the franchisee in enabling the branch to operate in conformity with MHA standards.
  • Ensures implementation of franchisee’s program to develop local market for MHA.
  • Conducts monthly evaluation of branch operations during the first 6 months and quarterly after the period.
  • Guides Franchisee on the protocols for managing MHA branch.
  • Ensures all franchised branch reports are submitted to MHA .

Minimum Qualifications

  • Strong analytical and planning skills;
  • Good communication and presentation skills;
  • Excellent problem-solving skills;
  • Graduate of Business course (i.e. Marketing) or any related course
  • At least 5 years of work-related experience Description
  • Possesses good time management skills and organizational skills
  • Ability to make reports

Jobs Summary

Job level
Associate / Supervisor
Job category
Health and Medical
Educational requirement
Bachelor's degree graduate
Recruiter response to application
Once in a while 
Office Address
Unit 809 8th Flr. BSA Twin Towers Bank Drive Brgy. Wack Wack Greenhills East Ortigas Center, Mandaluyong City
Sales and Marketing
1 opening

Feel secure when applying: look for the verified icon and always do your research on a company. Avoid and report situations when employers require payment or work without compensation as part of their application process.


Since 1976, it has been our goal to provide you with nothing but the latest and the most complete in hearing care technology. And we're getting better at it. Manila Hearing Aid Center or MHAC opened its first branch more than two decades ago with the mission of establishing itself as a complete hearing laboratory, capable of offering its clients with the best engineering facilities and the highest standard of service. With its many firsts, it paved the way for the development of the hearing care and service industry in the country. Product & Services hearing aids audiometric equipments audio tests