Assistant Manager for Customer Service

INTERNATIONAL MARKETING GROUP

  • Makati, Philippines
    Makati, Metro Manila, Philippines
    Makati
    Metro Manila
    Philippines
  • Full time
Posted a month ago and deadline of application is on 29 Dec
Recruiter was hiring 7 days ago

Assistant Manager for Customer Service

INTERNATIONAL MARKETING GROUP

Job Description

  • Improve customer service experience, create engaged customers and facilitate organic growth
  • Take ownership of customers issues and follow problems through to resolution
  • Keep accurate records and document customer service actions and discussions
  • Mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment
  • Keep ahead of industry’s developments and apply best practices to areas of improvement
  • Control resources and utilise assets to achieve qualitative and quantitative targets
  • Maintain an orderly workflow according to priorities

Minimum Qualifications

  • Must have a degree in Business Administration, Marketing or any business course
  • Proven working experience as a customer service manager or assistant manager
  • Experience in providing customer service support
  • Excellent knowledge of management methods and techniques
  • Proficiency in English
  • Ability to think strategically and to lead
  • Strong client-facing and communication skills
  • Strong analytical and planning skills;
  • Excellent problem-solving skills;

Jobs Summary

Job level
Mid-Senior Level / Manager
Job category
Customer Service
Educational requirement
Bachelor's degree graduate
Recruiter response to application
Once in a while 
Office Address
Makati, Metro Manila, Philippines
Industry
Financial Services
Vacancy
1 opening
Website
http://www.img-corp.com

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About INTERNATIONAL MARKETING GROUP

International Marketing Group is a pioneering global company that serves as an avenue towards the ease of financial security. It also caters the financial needs of every individual and families who wish to access financial independence. The International Marketing Group values your success that is why our associates make it sure that they work towards our targeted aim which is to help people be capable and be finally independent on accomplishing critical financial decisions. International Marketing Group has collaborated with the world’s top-tier financial services firms. With their licensed financial educators and wide array of financial products and services, International Marketing Group has transformed a great number of individuals from being nobody to somebody.