Customer Service Associates


  • Makati, Philippines
    Don Chino Roces Avenue, Makati, Metro Manila, Philippines, Makati, Metro Manila, Philippines
    Metro Manila
  • Full time
Posted a month ago and deadline of application is on 6 Nov
Recruiter was hiring 3 days ago

Customer Service Associates


Job Description

  • The position is responsible for delivering superior customer service to clients and building customer satisfaction and loyalty.
  • Customer requests range from basic product and contract inquiries to more complex transactions and problem resolution.
  • Respond within department service standards to all telephone calls from clients by providing account information
  • Meet quality expectations to ensure a positive client experience
  • Provide effective and timely resolution of a range of customer inquiries
  • Maintain a positive and cooperative tone at all times with both customers and coworkers
  • Process transactions over the phone and take instructions for follow-up which include but not limited to address changes, form requests, benefit summaries, and billing inquiries
  • Resolve or negotiate “win-win” solutions to client issues directly or by consulting with appropriate resources
  • Document, track and report significant client/advisor discussions or complaints
  • Perform all follow-up customer calls in a timely manner when necessary
  • Assist clients and advisors with website inquiries.
  • Respond to client’s emails accurately on a timely manner

Minimum Qualifications

  • Graduate of any 4 year business course, preferably with related experience in customer service
  • Above average communication and interpersonal relation skills
  • Excellent problem-solving skills
  • Ability to clearly understand and act on presented problem statement
  • Ability to compose a grammatically correct, clear and concise email
  • Good organizational and time management skills
  • Fresh graduates are welcome to apply
  • Willing to work on night shift
  • Can start immediately

Jobs Summary

Job level
Fresh Grad / Entry Level
Job category
Customer Service
Educational requirement
Bachelor's degree graduate
Recruiter response to application
Office Address
Don Chino Roces Avenue, Makati, Metro Manila, Philippines
Financial Services
6 openings

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International Marketing Group is a pioneering global company that serves as an avenue towards the ease of financial security. It also caters the financial needs of every individual and families who wish to access financial independence. The International Marketing Group values your success that is why our associates make it sure that they work towards our targeted aim which is to help people be capable and be finally independent on accomplishing critical financial decisions. International Marketing Group has collaborated with the world’s top-tier financial services firms. With their licensed financial educators and wide array of financial products and services, International Marketing Group has transformed a great number of individuals from being nobody to somebody.
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