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Magic, Inc.

VA Team Lead | PH, Remote  

Magic, Inc.

  • Taguig, Philippines
    The Fort, Taguig, Metro Manila, Philippines
    Metro Manila
  • Full timeFULL_TIME

Expired 7 months ago

Job closed.

Job Description

Why does this role exist

Get ready to take charge and make magic happen as you step into the role of Magic EA Team Lead, managing a team of virtual assistants (VAs). Your primary responsibility will be to provide guidance and support to ensure their work reaches new levels of excellence. If you're up for the challenge and ready to unleash your leadership skills, this role is the perfect fit for you!

The impact you’ll make:

Account Management - Fuel explosive growth for clients' businesses and be their ultimate go-to person for all things VA and quality-related.

  • Set the rhythm for check-in meetings, feedback loops, and performance updates like a boss.
  • Collaborate with clients to define the secret recipe for their account's success.
  • Help build and update killer SOPs and guidelines for our rockstar assistants.
  • Smoothly handle account adjustments, expansions, and finding the perfect assistant replacements.

Quality Assurance and Communication Ninja - Keep a ninja-like watch on the VAs' output quality and task strategies, ensuring they're slaying it with precision.

  • Be the KPI master, keeping a tight grip on metrics and performance to drive success.
  • Channel your inner quality guru, reviewing output and guiding assistants to level up their game.
  • Create killer coaching plans to elevate underperforming assistants and unleash their full potential.

Your journey with Magic consists of three key milestones:

  1. Complete a 20-hour product training in Week 1 and earn $4 per hour with weekly pay.
  2. Successfully finish a 40-hour Leadership training in Week 2 and continue earning $4 per hour with weekly pay.
  3. Transition into full-time probationary employment, receiving a basic pay of Php31k, along with Php3,800 de minimis allowances and additional benefits*.

Minimum Qualifications

We're on the lookout for someone who has:

  • 1 to 2 years of team supervision experience is a must.
  • A Gsuite pro and has a knack for quickly picking up new software.
  • Impressive communication skills and prior experience in handling client accounts.
  • Virtual Assistant experience? That's a bonus.
  • As a Trainee, you'll need a kickass work-from-home setup: a laptop or desktop with at least an i3 core processor and 4GB RAM, headphones or a headset, and a reliable internet connection of at least 5mbps. Embrace the night owl life, working comfortably from 9:00 p.m. to 6:00 a.m. PHT.

Your superpowers are...

  • Being down-to-earth and willing to soak up new knowledge.
  • To thrive in our work-from-home setup, it takes more than just like it; you need the right attitude to collaborate effectively within our One Plow Culture.
  • In a fast-paced environment, when it comes to Magic, we take it up a notch and move at lightning speed.
  • Your sharp eye for details and ability to grasp complex concepts.
  • Magic, being a start-up, understands that we're not perfect. However, we have a GSD mindset where we don't sulk; we fix things and get them done.

If you're not a fan of collaboration, paying attention to instructions, or asking questions, it's probably best to skip applying and save yourself some time.

Here's a breakdown of our hiring process:

  1. Get on a one-on-one audio interview with a recruiter.
  2. Take a battery of cognitive tests.
  3. Have a one-on-one interview with the Assistant OM.
  4. Wrap it up with a final one-on-one interview with our Magic EA Head.

After the interviews, we move on to:

  1. Signing a Training Agreement.
  2. Going through training.
  3. Receiving a job offer.

Perks and Benefits

  • FlexitimeFlexitime
  • Work from HomeWork from Home

Required Skills

  • Performance Management and Coaching
  • Customer Service
  • Incident Management
  • Leadership skills
  • Account Management
  • Performance Management
  • Customer Research

Jobs Summary

Job Level
Associate / Supervisor
Job Category
Customer Service
Educational Requirement
Bachelor's degree graduate
Recruiter response to application
Once in a while
Office Address
The Fort
Concierge Service
4 openings

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About Magic, Inc.

Magic is a 24/7 personal assistant on demand in your pocket - text Magic any request, any time, from anywhere in the world and we’ll get to work. From managing calendars of busy entrepreneurs, exclusive restaurant reservations for celebrities, to booking last minute private jets for executives, our groundbreaking service can do it all. Come join our radically innovative venture-backed startup founded in 2015 and be a part of our amazing team of go-getters in our offices in San Francisco and Manila. Kalibrr has given Magic Inc. the following awards: Top Performing Recruiter Award (2018), Leading Employer of the Year Award (2019), Most Admired Employer of the Year Award (2019) and Top Performing Recruiter Award (2019).

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