Customer Support Representative  

We are looking for proactive, service-oriented people for full-time customer support positions. If you are comfortable interacting with customers by computer and pay close attention to details, then you may be a great fit for this role.

Roles and Responsibilities:

• Respond to customer queries in a timely and accurate manner via phone, email, and/or chat
• Identify customer needs and help customers use specific features of the client’s product
• Analyze and report product malfunctions (for example, by testing different scenarios or mimicking user actions)
• Update internal databases with information about technical issues and useful discussions with customers.
• Monitor customer complaints on social media and reach out to provide assistance
• Share feature requests and effective workarounds with team members
• Inform customers about new features and functionalities
• Follow up with customers to ensure their technical issues are resolved
• Gather customer feedback to inform with Product, Sales, and Marketing teams
• Assist in training junior customer support representatives.

Benefits of Working through Magic:

• Starts at 5$ per hour!
• Fully remote work
• Opportunities to work on different projects
• Amazing Assistant Support (we have a dedicated support team that you can ask questions to along the way)

About Magic: Magic is building the future of human-computer interaction: natural language chat that is capable of handling all possible human requests.

• Can work full-time
• Can work US Business Hours
• 2 years of customer support experience (both voice and non-voice)
• Proficient in written and spoken English
• Experience using help desk software and other remote support tools
• Familiar with different CRM tools
• Able to maintain a positive, empathetic, and professional attitude toward customers at all times

Basic WFH Equipment Requirements:

• Laptop or desktop computer that can run web browsing, spreadsheet, and communication software
• Intel i3 or AMD Ryzen 1300 processor (or equivalent)
• 4GB RAM
• Stable internet connection, at least 5Mbps
• Headset for video calls