Employee Engagement Specialist
Magic, Inc.
- Taguig, PhilippinesThe Fort, Taguig, Metro Manila, PhilippinesTaguigMetro ManilaPhilippinesPhilippinesTELECOMMUTE
- Full timeFULL_TIME
Job closed.
Job Description
The main objective of this role is to gather, track, analyze, and report data to define and improve Assistant retention metrics. This includes understanding trends for active and churned assistants to create future actions and iterations to build on Assistant retention. This role will also develop and execute initiatives that incentivize and prevent churn through data analysis and personal reach outs.
Schedule: Day Shift
Roles and Responsibilities:
- Content creation for Retention Related initiatives
- NPS Past Trends and Future Actions to improve Assistant Retention
- Cold calls to gather more info; tracking systems, reporting, etc
- POC for any Product features for Retention
- Retention data tracking and analysis
- Updating and analyzing Churn reason codes
- Active assistants demographics
- Innovate the relationship between Magic and the Assistants
Metrics and Goals:
Must have a deep understanding of what makes our assistants retain and driving initiatives to increase retention
- Accurate and up to date tracking of our assistant retention
- 80% of assistants are still working with their clients after 3 months
- 100% up to date assistant retention data by EOW
Minimum Qualifications
Qualifications:
- Data gathering and analysis
- Good communication skills
- Must be detail-oriented and self-motivated
- Works well with numerical data
- Strong analytical and planning skills
- Good communication, phonecall and presentation skills
- Excellent problem-solving skills
Perks and Benefits
- Work from Home
- Single Parent Leave
- Medical / Health Insurance
- Paid Sick Leave
- Paid Bereavement/Family Leave
- Paid Holidays
- Paid Vacation Leave
- Maternity & Paternity Leave
- Medical, Prescription, Dental, or Vision Plans
Required Skills
- Creative Thinking
- Telephone Skills
- Attrition Analysis
- Employee Relations
- Communication Skills
- Data Analysis
- Data Encoding / Data Entry
Preferred Courses
- Business Administration [Human Resource Management]
- Psychology [Human Resource Management]
- Human Resources
Jobs Summary
- Job Level
- Associate / Supervisor
- Job Category
- Human Resources
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Always
- Office Address
- The Fort
- Industry
- Concierge Service
- Vacancy
- 1 opening
About Magic, Inc.
Magic is a 24/7 personal assistant on demand in your pocket - text Magic any request, any time, from anywhere in the world and we’ll get to work. From managing calendars of busy entrepreneurs, exclusive restaurant reservations for celebrities, to booking last minute private jets for executives, our groundbreaking service can do it all. Come join our radically innovative venture-backed startup founded in 2015 and be a part of our amazing team of go-getters in our offices in San Francisco and Manila.
Kalibrr has given Magic Inc. the following awards: Top Performing Recruiter Award (2018), Leading Employer of the Year Award (2019), Most Admired Employer of the Year Award (2019) and Top Performing Recruiter Award (2019).