VIP Relationship Manager | Full-Time, Remote Work  

The VIP Relationship Manager will report directly to the SOM for the VIP team. You will be developing relationships with Magic Dedicated's VIP clients, connecting with key business executives, and identifying new business opportunities among existing clients. In this role, you will liaise with cross-functional internal teams (including Sales, Matching, and Assistant Support) to improve the entire client experience.

Job Type: Full-Time, Work from home

Schedule: 12 AM - 9 AM PHT (Tuesday to Saturday) Flexible - Will adjust based on need

Responsibilities:

• Responsible for generating sales among VIP client accounts, including upselling and cross-selling.
• Act as the point of contact for Magic Dedicated VIP clients, facilitate kick-off calls, and work on developing and maintaining long-term relationships with clients.
• Ensuring that clients receive requested products and services in a timely manner, and all concerns are being addressed immediately.
• Communicates client needs and demands to the appropriate department.
• Forecasts and tracks client account metrics.
• Manage projects within client relationships, working to carry out client goals while meeting company goals.
• Identifies opportunities to grow business with existing clients.
• Working closely with the Project Manager and Project Coordinators to ensure consistent service for all clients.
• Collaborates with the VIP sales team to reach prospective clients.
• Service multiple clients concurrently, often meeting deadlines.
• Keep records of client transactions and make sure that all preferences/instructions are being taken note of and followed by the rest of the team.

Qualifications:

• Results-oriented and strategic
• Client/relationship-oriented
• Proactive – doesn’t wait to take action, is in charge
• Ability to manage multiple projects and relationships simultaneously
• Excellent negotiation and communication skills
• Able to function with minimal supervision
• Able to communicate at all levels
• Resourceful - able to come up with solutions to everyday challenges
• Can think outside of the box
• Passionate - doesn't stop until all the necessary work is done
• Able to adapt to a fast-paced environment
• Can work efficiently with good results
• Preferably with sales and account management background

Non-Negotiable Must Have:

• 1+ years of professional experience in HubSpot Business Software

Basic WFH Equipment Requirements:

• Laptop or desktop computer that can run web browsing, spreadsheet, and communication software
• Intel i3 or AMD Ryzen 1300 processor (or equivalent)
• 4GB RAM
• Stable internet connection, preferably at least 5Mbps

Benefits of Joining Our Team:

• Full-time work-from-home arrangement
• Opportunities for career growth and internal mobility
• Enjoy employee benefits upon regularization (HMO, VLs, SLs, etc.)
• Government contributions (SSS, Pag-IBIG, Philhealth)