Client Services Coordinator | Full-Time, Remote Work  

We're looking for a Client Services Coordinator to be part of Magic's Internal Team! They will be responsible for developing long-term relationships with your client accounts, ensuring the highest quality service is provided to them, as well as a customized Magic experience. The core duties will ensure accounts are in good standing, active, amplified, and retaining.

Job Type: Full-time, Work from home

Schedule: Flexi-Schedule within US Business hours (40 hours/week).

Responsibilities:

• Oversee operations interactions and executions for your accounts to ensure the highest quality service
• Track and monitor client usage
• Amplify client usage
• Schedule feedback calls with clients as needed to customize service, understand needs, amplify usage, retain at-risk clients
• Review and monitor billing for your clients to ensure rates and billed time are accurate
• Assist operations in de-escalations and provide a personal contact for account
• Provide specific instructions to operations as needed for proper handling of the account
• Answer questions for operations as needed regarding your account
• Keep all account information and metrics updated and current
• Other duties as needed

• Strong attention to detail
• Strong communication skills, interdepartmental and within your team
• Managing work and delegating
• Building relationships and development

Required experience—At least 6 months experience handling multiple client accounts

Benefits of Joining Our Team:

• Full-time work-from-home arrangement
• Opportunities for career growth and internal mobility
• Enjoy employee benefits upon regularization (HMO, VLs, SLs, etc.)
• Government contributions (SSS, Pag-IBIG, Philhealth)