Client Relationship Specialist | Full-Time, Remote Work  

The Client Relationship Specialist is responsible for customer relationship management on the Magic Dedicated product. This role is responsible for understanding the customer’s core want, building trust and product knowledge with the customer, and ensuring that we are moving fast and efficiently to exceed their expectations.

This role will have a list of customers that are assigned to them. A client relationship specialist is the internal advocate for Magic Dedicated customers and ensures that their needs are met. They will work closely with other members of the Magic Dedicated team and communicate directly with the customers over the phone and email.

Schedule: Works from 9pm/12am - 6am/9am PHT for 5 days a week

Job Type: Full-Time, Work from home

Duties/Responsibilities:

• Handle the customer onboarding process
• Handle the onboarding call w/ assistant
• Handle client continuation check-in call - 1-week post official client start date
• Replace assistants as needed for our current clients by working with the client and the assistant matching team
• Handle client escalation phone calls as needed
• Handle client specific communication for the following & work directly with teams responsible for internal administration (team name) -
• client card decline (Charging)
• client needs a card on file (Charging)
• feedback related to assistant (Matching/Assistant Support)
• replacement of assistant (Matching)
• Weekly user check-in via email or messaging to the customer to ensure happiness, and address any questions they may have
• Create actions to address client business needs

Data Responsibilities:

• Manage client resource management to track current client status, health, and informative notes that drive product changes

Required Skills/Abilities:

• Proficient in verbal english - strong interpersonal skills on the phone
• Proficient in written english - clear and concise
• Confident
• Ability to understand client’s core want and their business needs
• Works well interdepartmentally - sets clear expectations, communicates clearly, and is organized
• Background in customer service & industry knowledge is a bonus

Benefits of Joining Our Team:

• Full-time work-from-home arrangement
• Opportunities for career growth and internal mobility
• Enjoy employee benefits upon regularization (HMO, VLs, SLs, etc.)
• Government contributions (SSS, Pag-IBIG, Philhealth)