Senior Client Relations Manager | Dedicated CRM
Magic, Inc.
- Taguig, PhilippinesThe Fort, Taguig, Metro Manila, PhilippinesTaguigMetro ManilaPhilippinesPhilippinesTELECOMMUTE
- Full timeFULL_TIME
Job closed.
Job Description
Summary
The Magic Senior Client Relations Manager for Dedicated is responsible for the overall Magic for Dedicated customer service experience to create engaged customers and drive organic growth.
Essential Functions
- Work with manager to develop end-to-end processes to improve B2B customer experience and service
- Design new systems to address concerns from root cause analysis
- Develop service-level procedures, standards and policies
- Work as needed with other departments for implementation
- Determine success of project and iterate as needed
- Keep accurate records and document customer service actions and discussions
- Analyse statistics and compile accurate reports
- Keep ahead of industry’s developments and apply best practices to areas of improvement
- Train, coach and performance manage Account Managers on your team
- Produce AM scorecards
- Make sure that all Client Relation Manager deliverables are updated and submitted in a timely manner
- Make sure that all clients are billed correctly
- Weekly bill
- Audit for missed payments and assist in collection
- Subscription fees
- Other duties as needed
Minimum Qualifications
Competency
- Analytical and strategic
- Organized
- Strong coaching skills
- Proficient in Excel/Google Sheets a plus
Work environment
- Candidates must be able to work from home. (Good internet connection and fast computer)
Position type and expected hours of work—Full-time (40 hours/week)
Required education and experience
At least two years experience working in B2B or enterprise sales
Perks and Benefits
- Work from Home
Jobs Summary
- Job Level
- Mid-Senior Level / Manager
- Job Category
- Customer Service
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Sometimes
- Office Address
- The Fort
- Industry
- Concierge Service
- Vacancy
- 1 opening
About Magic, Inc.
Magic is a 24/7 personal assistant on demand in your pocket - text Magic any request, any time, from anywhere in the world and we’ll get to work. From managing calendars of busy entrepreneurs, exclusive restaurant reservations for celebrities, to booking last minute private jets for executives, our groundbreaking service can do it all. Come join our radically innovative venture-backed startup founded in 2015 and be a part of our amazing team of go-getters in our offices in San Francisco and Manila.
Kalibrr has given Magic Inc. the following awards: Top Performing Recruiter Award (2018), Leading Employer of the Year Award (2019), Most Admired Employer of the Year Award (2019) and Top Performing Recruiter Award (2019).