Head of B2B Customer Success | Full-Time, Remote Work  

We are looking for someone who has led a team of Business-to-Business Account Managers at a company in the Philippines that has handled larger contracts. Someone who has led teams that have handled 1000s of clients of varying sizes SME, enterprise accounts, etc.

This role has a Signing Bonus!

Job Type: Full-time, Work from home

Responsibilities:

• Responsible for strategical and tactical implementation to improve client retention
• Leads team of account managers to ensure client satisfaction, expansion, and retention
• Manages team to work cross-functionally with stakeholder teams to ensure client needs are immediately addressed
• Provide short and long term market forecasts, reports, and trends to assist business development in the acquisition of B2B clients
• Perform ongoing tracking and reporting on B2B marketing initiatives
• Manage relationships with existing customers

• Someone with 5+ years experience leading a team of B2B Account Managers handling larger enterprise accounts
• Proven experience in leading teams that have handled thousands of clients of varying size, SMEs, enterprise accounts, etc.
• Has prior experience in B2B sales
• Strong financial and business acumen
• Dynamic, motivating, and entrepreneurial-minded with an internal drive to continuously hit goals and deadlines. Proactive mentality with curiosity and desire to learn.
• Exceptional organizational and project management skills, ability to manage multiple projects, ability to meet deadlines, and strong attention to detail
• Fluency in the English Language

Benefits of Joining Our Team:

• Full-time work-from-home arrangement
• Opportunities for career growth and internal mobility
• Enjoy employee benefits upon regularization (HMO, VLs, SLs, etc.)
• Government contributions (SSS, Pag-IBIG, Philhealth)