Customer Delight Manager
MyKuya Technologies
- Taguig, PhilippinesMachine Ventures HQ (Machine City) @ Unit 124 Avida CityFlex SOHO Tower, 7th Ave. corner Lane T, BGC, Taguig, Metro Manila, PhilippinesTaguigMetro ManilaPhilippinesPhilippines
- Full timeFULL_TIME
Expired 6 years ago
2017-12-30T16:00:00+00:00Job closed.
Job Description
- Defines and implements Customer Success and Customer Support initiatives, metrics and KPI.
- Manages and leads a team of customer success and customer support executives.
- Works closely with Marketing and Branding team to develop initiatives to drive up customer engagement, CSAT, NPS, customer loyalty, and retention..
- Works closely with Partner Success Manager to avoid and resolve partner-customer issues.
- Exhibits cross-functional leadership and collaboration with different teams to build a long-term, scalable and sustainable solutions.
Minimum Qualifications
- 2 years of management or supervisory experience in the start-up industry.
- Excellent strategic and analytical skills to solve complex problems.
- Excellent leadership and interpersonal skills.
- Technical competency in app-based, hyper-local, on-demand technology.
- May require national and international travel
Required Skills
- Ability to persuade, communicate vision and motivate people.
- Strong business judgment.
- Collaborative and thriving in a fast-paced, entrepreneurial environment.
- Community development.
- Innovative thinking.
- Ability to execute around big ideas with the precision and efficiency of a Machine.
Perks and Benefits
Paid Holidays
Paid Vacation Leave
Paid Sick Leave
Required Skills
- Business Correspondence
- Technical Skills
- Critical Thinking
- Communication Skills
- Coaching
- Performance Management
Jobs Summary
- Job Level
- Mid-Senior Level / Manager
- Job Category
- Customer Service
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Sometimes
- Office Address
- Machine Ventures HQ (Machine City) @ Unit 124 Avida CityFlex SOHO Tower, 7th Ave. corner Lane T, BGC, Taguig, Metro Manila, Philippines
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About MyKuya Technologies
MyKuya is an on-demand services platform, on a mission to create 1 million jobs.
Customers take advantage of our super app to hire the services they need, just when they need it. Businesses & workers use our platform as their operating system.