Customer Delight Manager
- Taguig, Philippines
- Full time
Expired in 21 days
- Defines and implements Customer Success and Customer Support initiatives, metrics and KPI.
- Manages and leads a team of customer success and customer support executives.
- Works closely with Marketing and Branding team to develop initiatives to drive up customer engagement, CSAT, NPS, customer loyalty, and retention..
- Works closely with Partner Success Manager to avoid and resolve partner-customer issues.
- Exhibits cross-functional leadership and collaboration with different teams to build a long-term, scalable and sustainable solutions.
- 2 years of management or supervisory experience in the start-up industry.
- Excellent strategic and analytical skills to solve complex problems.
- Excellent leadership and interpersonal skills.
- Technical competency in app-based, hyper-local, on-demand technology.
- May require national and international travel
- Ability to persuade, communicate vision and motivate people.
- Strong business judgment.
- Collaborative and thriving in a fast-paced, entrepreneurial environment.
- Community development.
- Innovative thinking.
- Ability to execute around big ideas with the precision and efficiency of a Machine.
Perks and Benefits
- Paid Holidays
- Paid Vacation Leave
- Paid Sick Leave
- Business Correspondence
- Technical Skills
- Critical Thinking
- Communication Skills
- Performance Management
- Job level
- Mid-Senior Level / Manager
- Job category
- Customer Service
- Educational requirement
- Graduated from college
- Recruiter response to application
- Office Address
- Machine Ventures HQ (Machine City) @ Unit 124 Avida CityFlex SOHO Tower, 7th Ave. corner Lane T, BGC, Taguig, Metro Manila, Philippines
- 1 opening
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