Customer Delight Manager

Machine Ventures

Lowongan dipasang 3 bulan yang lalu dan batas waktu lamaran adalah 30 Dec
Rekruter merekrut 9 jam yang lalu

Customer Delight Manager

Machine Ventures

Deskripsi Pekerjaan

  • Defines and implements Customer Success and Customer Support initiatives, metrics and KPI.
  • Manages and leads a team of customer success and customer support executives.
  • Works closely with Marketing and Branding team to develop initiatives to drive up customer engagement, CSAT, NPS, customer loyalty, and retention..
  • Works closely with Partner Success Manager to avoid and resolve partner-customer issues.
  • Exhibits cross-functional leadership and collaboration with different teams to build a long-term, scalable and sustainable solutions.

Kualifikasi Minimum

  • 2 years of management or supervisory experience in the start-up industry.
  • Excellent strategic and analytical skills to solve complex problems.
  • Excellent leadership and interpersonal skills.
  • Technical competency in app-based, hyper-local, on-demand technology.
  • May require national and international travel

Required Skills

  • Ability to persuade, communicate vision and motivate people.
  • Strong business judgment.
  • Collaborative and thriving in a fast-paced, entrepreneurial environment.
  • Community development.
  • Innovative thinking.
  • Ability to execute around big ideas with the precision and efficiency of a Machine.

Tunjangan dan lain-lain

  • Paid Holidays Paid Holidays
  • Paid Vacation Leave Paid Vacation Leave
  • Paid Sick Leave Paid Sick Leave

Keahlian yang diperlukan

  • Business Correspondence
  • Technical Skills
  • Critical Thinking
  • Communication Skills
  • Coaching
  • Performance Management

Jobs Summary

Tingkat Posisi
Mid - Senior Level Manager
Kategori pekerjaan
Customer Service
Persyaratan tingkat pendidikan
Lulus program Sarjana (S1)
Perekrut respon ke aplikasi
Alamat Kantor
Machine Ventures HQ (Machine City) @ Unit 124 Avida CityFlex SOHO Tower, 7th Ave. corner Lane T, BGC, Taguig, Metro Manila, Philippines
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Tentang Machine Ventures

Machine Ventures is a company builder based in the Philippines that creates technological solutions catering to industries such as IT development, accounting and finance, human resources, and sales/marketing functions. “Transforming Ideas Into Companies,” is the company’s tagline as it is dedicated to catalyze modern day problems and turning them into innovative platforms. As of now it has guided 35 entrepreneurs, made 300,000 lives easier and saved 1,500,000 hours in attaining their client’s business goals. Here are some of Machine Ventures’ adventures: HeyKuya - An SMS-based Personal Assistant Service covering the Metro Manila area, aided busy individuals to execute errands for them. Sold to YesBoss Group within 6 months, making it Philippines’ fastest exit in the history. Get.Place - A mobile-first real estate platform connecting brokers to clients in real-time. - A digital platform connecting brands to social media influencers for strategic and powerful marketing. Catch88 - A members-only social hub with offline events on an online platform. Ziptastic - Machine Ventures’ in-house digital marketing agency serving internal companies and external clients. Machine Ventures is committed to make a revolution in the digital industry which is why the team is compacted with hardworking, talented and creative individuals that will help offer businesses a wide range of services to meet all their needs and provide high quality output. The company truly puts the “work hard, play hard” motto in reality as it strives everyday in order ideate human experiences, activate business plans and innovate the future. Machine does not only create companies, it grows them as well. Founders: Shahab Shabibi: Aside from being the Founder and CEO of HeyKuya, Machine's first venture in the Philippines that was sold just 6 months after its launch, Shahab was among founding team of 3 companies prior to that. After starting his first company by the age of 13 that was able to change the way music is distributed in his home country, by 16 he moved into sports and media by being part of the team that started Tarafdari, Iran's Biggest Independent Sports News Agency with more than a million visitors monthly. After graduating and getting his degree in Business Administration, he later on joined Rocket Internet and launched their carpooling platform, Tripda in the Philippines. He was recently selected as one of Asia’s most influential entrepreneurs by Forbes magazine. Farouk Meralli: Farouk Meralli is the Founder and CEO of mClinica, a venture-backed healthcare data and analytics company operating across Asia. Prior to mClinica, Farouk held senior roles at global pharmaceutical companies including Pfizer, Sanofi-Aventis, and Roche where he focused on data and analytics, product marketing, and patient programs in the emerging markets. Farouk is actively involved in the startup scene in southeast Asia and has invested in and advised over ten startups in the healthcare, fintech and consumer internet segments. At Machine Ventures, he is involved in a strategic, non-operating role in the development of its portfolio companies. Farouk holds a Bachelors from McGill University and a Masters from Harvard University.
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