Customer Delight Specialist

MyKuya Technologies

  • Taguig, Philippines
    Machine Ventures HQ (Machine City) @ Unit 124 Avida CityFlex SOHO Tower, Taguig, Metro Manila, Philippines
    Metro Manila
  • 18,000.00 - 30,000.00 PHP / monthPHP18,000.0030,000.0018,000.00MONTH
  • Full time
Posted 9 days ago and deadline of application is on 30 Jul
Recruiter was hiring 7 hours ago

Customer Delight Specialist

MyKuya Technologies

Job Description

  • Delight our customers to have a positive memorable experience when talking to you and resolve their concern
  • Be the customer advocate in our team by hearing our their inputs and championing it in our organization
  • Organize & respond to inquiries in Zendesk and actively improve efficiency
  • Identify root cause of concerns and resolve them by taking preventive measures to address them through available communications channels
  • Keep our FAQs, Help Center, Knowledge Base and Support Articles updated to continously reduce the common reasons for people to reach out to our Chat/Email Support
  • Raise the bar for customer delight to the extent that our customers share how delightful their experience talking to you was and come up with creative initatives to make that happen

Minimum Qualifications

  • Experience: You have a few years of experience in delighting customers
  • Delight: You know the difference between just providing support and truly delighting a customer
  • Care: You care deeply about customers and can put yourself in their shoes
  • Communication: You can commnicate well with various stakeholders.
  • Direct but Kind: You can deliver your message in a crafted and concise way by being direct but kind
  • Familiarity with Zendesk: You have used Zendesk at its full power and know how to fully utilize the functions to make your work more efficient and can continously improve the process in collaboration with operations team

Perks and Benefits

  • Paid Holidays Paid Holidays
  • Paid Vacation Leave Paid Vacation Leave
  • Paid Sick Leave Paid Sick Leave

Required Skills

  • Business Correspondence
  • Problem Sensitivity
  • Customer Service
  • Technical Skills
  • Communication Skills
  • Deductive Reasoning
  • Performance Management

Jobs Summary

Job level
Associate / Supervisor
Job category
Customer Service
Educational requirement
Bachelor's degree graduate
Recruiter response to application
Office Address
Machine Ventures HQ (Machine City) @ Unit 124 Avida CityFlex SOHO Tower
1 opening

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About MyKuya Technologies

MyKuya - #YourHelpingHandOnDemand MyKuya is an on-demand labor marketplace that allows consumers and business to hire unskilled and skilled labor through a mobile app. By categorizing and standardizing labor, MyKuya provides a trusted way to match and contract labor in a country where unemployment and underemployment remain high. Consumers use MyKuya for tasks such as picking up coffee or cleaning their homes while businesses use it to augment their staff during special events or peak hours.