Business Operations Analyst

MyKuya Technologies

  • Makati, Philippines
    Machine Ventures HQ (Machine City) @ Unit 124 Avida CityFlex SOHO Tower, Makati, Metro Manila, Philippines
    Metro Manila
  • 12,000.00 - 15,000.00 PHP / monthPHP12,000.0015,000.0012,000.00MONTH
  • Full time
Recruiter was hiring 6 minutes ago

Job Description

  • Execute on set standards, processes, SLAs, SOPs and service warranties set by managers.
  • Ensure all systems operate smoothly and align with our quality standards.
  • Monitor real-time operations and address potential issues as they arise.
  • Give feedback to managers on how to improve the quality of our service.
  • Analyze the performance data and give inputs on how to make our services better.
  • Recommends measures based on operations analytics.

Minimum Qualifications

  • Experience in customer service.
  • Familiarity with Zendesk, VOIP, NPS, and CSAT.
  • Keep our FAQs, Help Center, Knowledge Base and Support Articles updated to continously reduce the common reasons for people to reach out to our Chat/Email Support.
  • Experience in handling end-to-end sales.
  • Exceptional communication and organizational skills. Able to communicate and listen effectively; great written and verbal skills.
  • Working at rapidly growing organizations is an advantage.
  • A creative, solutions focused approach, with a focus on achieving results.
  • Ready to roll-up sleeves and be hands-on.
  • Initiative, Pro-active, Energetic, and Self-driven.

Perks and Benefits

  • Paid Holidays Paid Holidays
  • Paid Vacation Leave Paid Vacation Leave
  • Maternity & Paternity Leave Maternity & Paternity Leave
  • Performance Bonus Performance Bonus

Monthly Credits to use MyKuya

Required Skills

  • Complex Problem-Solving
  • Operations Management
  • Attention to Detail
  • People Management
  • Problem Solving
  • Critical Thinking
  • Deductive Reasoning

Jobs Summary

Job level
Entry Level / Junior, Apprentice
Job category
Administration and Coordination
Educational requirement
Bachelor's degree graduate
Recruiter response to application
Office Address
4 Chino Roces Ave 2F, KDC Plaza, Makati, 1630 Metro Manila, Philippines
2 openings

Feel secure when applying: look for the verified icon and always do your research on a company. Avoid and report situations when employers require payment or work without compensation as part of their application process.

About MyKuya Technologies

MyKuya - #YourHelpingHandOnDemand MyKuya is a technological platform which aims to provide on-demand help to service-seeking Consumers and Enterprises by matching them with trained and capable Partners. With both Consumer and Enterprise Solutions, our Kuyas and Ates are available to happily assist with a variety of daily errands, making your day-to-day life easier and more efficient. Created with the values of Bayanihan and nation-building in mind, we at MyKuya firmly believe in the goal of creating 1 million job opportunities in the Philippines. We want to create a productive and inclusive economic system that everyone can grow and benefit from.
Job closed. See available related jobs.